What would happen to my uploaded recordings after I cancel my subscription from myQNAPcloud Surveillance?
Applicable products
- myQNAPcloud Surveillance
- QVR Surveillance 3.0.0 or later version
Grace Period
Your recordings in myQNAPcloud Surveillance will remain accessible for 30 days after your license expires. During this grace period, you can view, download, or delete those recordings. However, the recordings will be permanently deleted from myQNAPcloud Surveillance after the 30-day grace period.
Example
A user purchased a monthly 1080p myQNAPcloud Surveillance license for event recordings, provided by a myQNAPcloud server in Tokyo, Japan. The user decided to unsubscribe from the license 5 days into the next subscription cycle, meaning they had already paid for that month before canceling.
| Day | What happens | Description |
|---|---|---|
| 1 | Monthly subscription fee is charged. | License is active; uploads continue. |
| 5 | User cancels the subscription. | License stays active until the end of the paid month. |
| 5-30 | The channel continues uploading recordings. | Normal operation. |
| 31-60 | New uploads stop. License enters grace period. | Existing recordings are read-only (view / download / delete) |
| 61 | All recordings are permanently deleted. | License becomes invalid. |
Important
- The license subscription time follows the UTC time zone. Please check your subscription details in UTC time to determine the exact deletion schedule for your recordings.
- After you cancel a license, it cannot be reactivated. Purchase a new license and assign it to the channel instead.
If Renewal Payment Fails
When the QNAP Software Store can't collect your renewal fee, we immediately start the 30-day grace period and retry the charge once per day for up to 7 days:
| Day | What happens | Description |
|---|---|---|
| 1 | Renewal payment fails. New uploads stop. License enters grace period. | Existing recordings are read-only (view / download / delete). |
| 2-7 | Daily retry attempts. Fails on the 7th day. | Existing recordings are read-only (view / download / delete). |
| Daily retry attempts. Successful on or before the 7th day. | License back to active upon successful payment; uploads continue. | |
| 8-30 | License with failed payment remains in grace period. | -- |
| License with successful payment remains in normal operation. | -- | |
| 31 | Recordings from the License with failed payment are permanently deleted. | License becomes invalid. |
| License with successful payment will be charge for the renewal payment. | -- |
