Applicable products
- myQNAPcloud Surveillance
- QVR Surveillance 3.0.0 or later version
Grace Period
Your recordings in myQNAPcloud Surveillance will remain accessible for 30 days after your license expires. During this grace period, you can view, download, or delete those recordings. However, the recordings will be permanently deleted from myQNAPcloud Surveillance after the 30-day grace period.
Example
A user purchased a monthly 1080p myQNAPcloud Surveillance license for event recordings, provided by a myQNAPcloud server in Tokyo, Japan. The user decided to unsubscribe from the license 5 days into the next subscription cycle, meaning they had already paid for that month before canceling.
| Day | What happens | Description |
|---|
| 1 | Monthly subscription fee is charged. | License is active; uploads continue. |
| 5 | User cancels the subscription. | License stays active until the end of the paid month. |
| 5-30 | The channel continues uploading recordings. | Normal operation. |
| 31-60 | New uploads stop. License enters grace period. | Existing recordings are read-only (view / download / delete) |
| 61 | All recordings are permanently deleted. | License becomes invalid. |
Important
- The license subscription time follows the UTC time zone. Please check your subscription details in UTC time to determine the exact deletion schedule for your recordings.
- After you cancel a license, it cannot be reactivated. Purchase a new license and assign it to the channel instead.
If Renewal Payment Fails
When the QNAP Software Store can't collect your renewal fee, we immediately start the 30-day grace period and retry the charge once per day for up to 7 days:
| Day | What happens | Description |
|---|
| 1 | Renewal payment fails. New uploads stop. License enters grace period. | Existing recordings are read-only (view / download / delete). |
| 2-7 | Daily retry attempts. Fails on the 7th day. | Existing recordings are read-only (view / download / delete). |
| Daily retry attempts. Successful on or before the 7th day. | License back to active upon successful payment; uploads continue. |
| 8-30 | License with failed payment remains in grace period. | -- |
| License with successful payment remains in normal operation. | -- |
| 31 | Recordings from the License with failed payment are permanently deleted. | License becomes invalid. |
| License with successful payment will be charge for the renewal payment. | -- |
適用產品
- myQNAPcloud Surveillance
- QVR Surveillance 3.0.0 或更新版本
寬限期
您在 myQNAPcloud Surveillance 中的錄影將在 30 天內保持可存取在您的授權到期後。在此寬限期內，您可以檢視、下載或刪除這些錄影。然而，這些錄影將會永久刪除在 30 天寬限期後從 myQNAPcloud Surveillance 中刪除。
範例
某使用者購買了每月 1080p myQNAPcloud Surveillance 授權用於事件錄影，由位於日本東京的 myQNAPcloud 伺服器提供。該使用者決定取消訂閱從授權在下一個訂閱週期的第 5 天，這意味著他們在取消之前已經支付了當月的費用。
| 天數 | 發生的情況 | 說明 |
|---|
| 1 | 收取每月訂閱費。 | 授權活躍；上傳繼續。 |
| 5 | 使用者取消訂閱。 | 授權在已付月份結束前保持活躍。 |
| 5-30 | 頻道繼續上傳錄影。 | 正常執行。 |
| 31-60 | 新上傳停止。授權進入寬限期。 | 現有錄影為唯讀（查看 / 下載 / 刪除） |
| 61 | 所有錄影被永久刪除. | 授權失效。 |
重要
- 授權訂閱時間遵循 UTC 時區。請檢查您的訂閱詳情，以 UTC 時間 確定錄音的確切刪除時間表。
- 取消授權後，無法重新啟用。請購買新的授權並將其分配給頻道。
如果續訂付款失敗
當 QNAP 軟體商店無法收取您的續訂費用時，我們會立即開始 30 天寬限期，並每天重試收費一次，最多 7 天：：
| 天 | 發生什麼事 | 說明 |
|---|
| 1 | 續訂付款失敗。新上傳停止。授權進入寬限期。 | 現有錄音為唯讀（查看 / 下載 / 刪除）。 |
| 2-7 | 每日重試。第 7 天失敗。 | 現有錄音為唯讀（查看 / 下載 / 刪除）。 |
| 每日重試。成功 在第 7 天或之前。 | 成功付款後授權恢復活躍；上傳繼續。 |
| 8-30 | 付款失敗的授權保持在寬限期內。 | -- |
| 成功付款的授權保持正常運行。 | -- |
| 31 | 付款失敗的授權的錄音將被 永久刪除。 | 授權失效。 |
| 成功付款的授權將收取續訂費用。 | -- |
