Important QTS Update for Data Corruption Issue During Predictive S.M.A.R.T. Migration
- Release date: October 17, 2018
- Last updated: October 17, 2018
- Bulletin ID: TEC-201810-17
- Severity rating: Critical
- Affected products: See solution for details
Affected NAS Models
| 3-bay | ||
|---|---|---|
| TS-328 | TS-332X | TS-351 |
| 4-bay | ||
| IS-400 Pro IS-453S TBS-453A TS-428 TS-431 TS-431+ TS-431P TS-431X TS-431X2 TS-431P2 TS-431U TS-431XU TS-431XU-RP TS-431Xe TS-432XU TS-432XU-RP TS-451 |
TS-451+ TS-451A TS-451U TS-451S TS-453 Pro TS-453B TS-453Bmini TS-453BT3 TS-453BU TS-453BU-RP TS-453mini TS-453S Pro TS-453U TS-453U-RP TS-463U TS-463U-RP TS-463XU |
TS-463XU-RP TS-469 Pro TS-469L TS-469U-RP TS-469U-SP TS-470 TS-470 Pro TS-470U-RP TS-473 TVS-463 TVS-470 TVS-471 TVS-471U TVS-471U-RP TVS-473 |
| 5-bay | ||
| TS-531P TS-531X |
TS-551 TS-563 |
TS-569 Pro TS-569L |
| 6-bay | ||
| TS-651 TS-653 Pro TS-653A TS-653B TS-669 Pro TS-669L |
TS-670 TS-670 Pro TS-673 TS-677 TVS-663 TVS-670 |
TVS-671 TVS-673 TVS-682 TVS-682T |
| 8-bay | ||
| TS-831X TS-831XU TS-831XU-RP TS-832X TS-832XU TS-832XU-RP TS-851 TS-853 Pro TS-853A TS-853BU TS-853BU-RP TS-853S Pro TS-853U TS-853U-RP TS-863U TS-863U-RP TS-863XU |
TS-863XU-RP TS-869 Pro TS-869L TS-869U-RP TS-870 TS-870 Pro TS-870U-RP TS-873 TS-873U TS-873U-RP TS-877 TS-877XU TS-877XU-RP TS-879 Pro TS-879U-RP TS-EC879U-RP TS-EC880 Pro |
TS-EC880U TS-EC880U R2 TVS-863 TVS-863+ TVS-870 TVS-871 TVS-871T TVS-871U-RP TVS-873 TVS-EC880 TVS-882 TVS-882BR TVS-882BRT3 TVS-882S TVS-882ST2 TVS-882ST3 TVS-882T |
| 9-bay | ||
| TS-932X | TS-963X | TVS-951X |
| 10-bay | ||
| TS-1079 Pro TS-EC1080 Pro |
TVS-EC1080 | TVS-EC1080+ |
| 12-bay | ||
| SS-EC1279U-SAS-RP TS-1231XU TS-1231XU-RP TS-1232XU TS-1232XU-RP TS-1253BU TS-1253BU-RP TS-1253U TS-1253U-RP TS-1263U TS-1263U-RP |
TS-1263XU TS-1263XU-RP TS-1269U-RP TS-1270U-RP TVS-1271U-RP TS-1273U TS-1273U-RP TS-1277 TS-1277XU TS-1277XU-RP TS-1279U-RP |
TS-EC1279U-RP TS-EC1279U-SAS-RP TS-EC1280U TS-EC1280U R2 TVS-EC1280U-SAS-RP TVS-EC1280U-SAS-RP R2 TVS-1282 TVS-1282T TVS-1282T3 |
| 15-bay | ||
| TVS-1582TU | TVS-EC1580MU-SAS-RP | TVS-EC1580MU-SAS-RP R2 |
| 16-bay | ||
| TDS-16489U TS-1635 TS-1635AX TS-1673U TS-1673U-RP TS-1677X |
TS-1677XU TS-1677XU-RP TS-1679U-RP TS-1685 TS-EC1679U-RP TS-EC1679U-SAS-RP |
TS-EC1680U TS-EC1680U R2 TVS-EC1680U-SAS-RP TVS-EC1680U-SAS-RP R2 |
| 18-bay | ||
| SS-EC1879U-SAS-RP | TES-1885U | |
| 24-bay | ||
| SS-EC2479U-SAS-RP TS-EC2480U |
TS-EC2480U R2 TVS-EC2480U-SAS-RP |
TVS-EC2480U-SAS-RP R2 |
| 30-bay | ||
| TES-3085U | ||
Summary
A recently reported RAID 5 and RAID 6 rebuilding failure issue may cause data corruption in QNAP NAS devices with the following settings:
- Predictive S.M.A.R.T. migration is enabled.
- The NAS contains one or more RAID 5 or RAID 6 groups.
- One or more disks are configured as dedicated or global hot spare disks.
If QTS detects that a disk in a RAID 5 or RAID 6 group is abnormal when “Predictive S.M.A.R.T. migration” is enabled, it will start migrating data from the abnormal disk to a spare disk. If the abnormal disk is unplugged or fails during migration, data may get corrupted during the rebuilding process.
We have already fixed these issues in the following QTS versions:
- QTS 4.3.4.0734 build 20181008
- QTS 4.3.5.0722 build 20181007
For more information about this issue, visit:
https://git.kernel.org/pub/scm/linux/kernel/git/stable/linux.git/commit/?h=v4.4.159&id=ccae23ff45ccd3e9c610c46ee8449c2617118daa
Solution
To resolve this issue, update QTS to latest version.
Installing the Update
- Log on to QTS as administrator.
- Go to Control Panel > System > Firmware Update.
- Under Live Update, click Check for Update.
QTS downloads and installs the latest available update.
Tip: You can also download the build from the QNAP website. Go to Support > Download, and then perform a manual update.
Acknowledgements: Gary, IT expert, and the Linux Community
Revision History: V1.0 (October 15, 2018) - Published
