Why are some images/videos not displayed correctly in QuMagie?

為什麼有些圖片 / 影片在 QuMagie 中無法正確顯示？

Certain media file formats require a CAYIN Media Viewer license. If you do not have the required license activated, then the image/video will not appear in QuMagie or will be displayed with a default generic thumbnail. For details on how to purchase and activate licenses, see "Licenses" in the QTS User Guide or QuTS hero User Guide.

If a thumbnail for the image/video has not been generated yet, then QuMagie will display a generic thumbnail for the image/video. To ensure thumbnails are being generated your images/videos, perform the following:

1. Open Multimedia Console.
2. Go to Thumbnail Generation.
   1. Ensure that Thumbnail Generation toggle is enabled.
      
   2. Ensure that the Status of thumbnail generation is Completed.
      After uploading/creating new images, Multimedia Console will begin generating thumbnails based on your thumbnail generation settings. If the thumbnail generation status is not Completed, wait until the status is Completed, and then look at your images/videos in QuMagie again. You can also check the status of thumbnail generation in the Background Task menu of QuMagie by clicking on .
3. If the thumbnail generation status is Completed and your images/videos are still not being displayed correctly, then go to Multimedia Console > Thumbnail Generation > Advanced settings and check that the thumbnail settings are not excluding your images/videos from thumbnail generation:
   
4. Regenerate thumbnails.
   If QuMagie is still not displaying image/video thumbnails, then you can regenerate the thumbnails. You can regenerate all thumbnails, or thumbnails only for selected images/videos:
   1. Regenerate thumbnails for all images/videos
      1. Open Multimedia Console.
      2. Go to Thumbnail Generation > Status.
      3. Click Regenerate All Thumbnails.
         
         Your system will generate thumbnails for all media files on your system. Note this may take some time.
   2. Regenerate thumbnails for selected images/videos
      1. Open QuMagie.
      2. Locate your image.
      3. Right-click to open the context menu.
      4. Click Regenerate Thumbnail.
         Your system will generate thumbnails for the selected media files. Note this may take some time.

某些媒體檔案格式需要CAYIN 媒體檢視器 授權。如果您未啟用所需的授權，則影像／影片將不會出現在 QuMagie 中或會顯示為預設的一般縮圖。欲了解如何購買和啟用授權，請參閱QTS 使用者指南或QuTS hero 使用者指南中的「授權」。

如果尚未為影像 / 影片生成縮圖，則 QuMagie 會顯示影像 / 影片的通用縮圖。為確保縮圖正在生成，請執行以下操作：

1. 開啟Multimedia Console.
2. 前往縮圖生成.
   1. 確保縮圖生成切換已啟用.
      
   2. 確保縮圖生成的狀態為已完成.
      上傳 / 創建新影像後，Multimedia Console將根據您的縮圖生成設定開始生成縮圖。如果縮圖生成狀態不是已完成，請等待狀態變為已完成，然後再次查看 QuMagie 中的影像 / 影片。您也可以透過點擊在 QuMagie 的背景任務菜單中檢查縮圖生成狀態.
3. 如果縮圖生成狀態為已完成，但您的圖片 / 影片仍未正確顯示，請前往Multimedia Console > 縮圖生成 > 進階設定  ，檢查縮圖設定是否排除您的圖片 / 影片：
   
4. 重新生成縮圖。
   如果 QuMagie 仍未顯示圖片 / 影片縮圖，您可以重新生成縮圖。您可以重新生成所有縮圖，或僅為選定的圖片 / 影片生成縮圖：
   1. 為所有圖片 / 影片重新生成縮圖
      1. 開啟Multimedia Console。
      2. 前往縮圖生成  >  狀態。
      3. 點擊重新生成所有縮圖。
         
         系統將為您系統上的所有媒體檔案生成縮圖。請注意，這可能需要一些時間。
   2. 為選定的圖片 / 影片重新生成縮圖
      1. 開啟QuMagie。
      2. 找到您的圖片。
      3. 右鍵點擊以開啟上下文選單。
      4. 點擊重新生成縮圖。
         系統將為選定的媒體檔案生成縮圖。請注意，這可能需要一些時間。