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How to Download QNAP Software Logs for Troubleshooting

Sådan downloader du QNAP-softwarelogfiler til fejlfinding

Last modified date: 2026-07-13

Applicable Products

System: QTS/QuTS hero, QES, QSS / QSS Pro
QPKG Applications: HBS, Qsirch, Multimedia Console, Virtualization Station, Container Station
Utilities: NetBak PC Agent, Qsync Client, External RAID Manager, NetBak Replicator, QuDedup Extract Tool
Mobile Apps: Qfile Pro, QuMagie, Qmanager

Background

When QNAP NAS systems or applications encounter issues, collecting logs helps technical support diagnose the root cause. Different systems, applications, and utilities have their own methods for downloading logs.

Procedure

1. System Logs

QTS / QuTS hero

Log in to QTS / QuTS hero as administrator.
Open the Helpdesk application.
Go to Diagnostic Tool > Download Logs.
Click Download to download the system debug log.

QES

Log in to QES as administrator.
Open Diagnostic Tool.
Go to Dump Log.
Click Dump to export the system log.

QSS / QSS Pro

Log in to QSS / QSS Pro as administrator.
Go to System > System Settings > Diagnostics Logs.
Click Download to download the log file.

2. QPKG Application Debug Logs

HBS 3 (Hybrid Backup Sync)

Open the HBS 3 application.
Click the vertical 3-dot icon (⋮) in the upper-right corner .
Select Debug report to download the debug log.

Qsirch

Open the Qsirch application.
Click the vertical 3-dot icon (⋮) in the upper-right corner .
Select Debug Report to download the debug log.

Multimedia Console

Open the Multimedia Console application.
Click the vertical 3-dot icon (⋮) in the upper-right corner .
Select Debug Report to download the debug log.

Hybridmount

Open the Hybridmount application.
Click the vertical 3-dot icon (⋮) in the upper-right corner .
Select Download Debug Report to download the debug log.

Virtualization Station

Open the Virtualization Station application.
Click the vertical 3-dot icon (⋮) in the upper-right corner .
Select Download Debug Report to download the debug log.

Container Station

Open the Container Station application.
Click the vertical 3-dot icon (⋮) in the upper-right corner .
Select Debug Report to download the debug log.

3. Utilities Debug Logs

NetBak PC Agent

Open the NetBak PC Agent application.
Click the Help menu.
Select Debug Report to download the debug log.

Qsync Client

Locate the Qsync Client icon in the system tray.
Right-click the icon to open the menu.
Click More > Settings.
Go to the Advanced tab.
Check Enable debug log (if detailed logging is needed).
Click the Send Logs button.
Click Save & View to save and download the log file.

External RAID Manager

Open the External RAID Manager application.
Click the LOG icon in the upper right corner of the main page.
Download the log file.

NetBak Replicator

Open the NetBak Replicator application.
Switch to Advanced mode.
Go to Options > Event management.
Click Save to save and export the log.

QuDedup Extract Tool

Open the QuDedup Extract Tool application.
Click the Event Log icon.
Click the Save button to save the log file.

4. Mobile App Debug Logs

Qfile Pro / QuMagie / Qmanager

The debug log collection method is the same for most QNAP mobile apps:

Open the mobile application (Qfile Pro, QuMagie, or Qmanager).
Tap seven times on the version information area.
The system will enable developer mode.
Tap it to enter developer options and turn on the debug mode.

Notes

Logs may contain sensitive information. Please handle them securely and only share with QNAP technical support.
Before collecting logs, reproduce the issue first to ensure the log contains relevant error messages.
Some applications require enabling debug mode before detailed logs are recorded.

Escalation Checklist

Prepare the following when contacting QNAP Support:

Model name
Firmware version
Application version
Debug log files
Error screenshots
Reproduction steps

Anvendelige produkter

System: QTS/QuTS hero, QES, QSS / QSS Pro
QPKG Applications: HBS, Qsirch, Multimedia Console, Virtualization Station, Container Station
Utilities: NetBak PC Agent, Qsync Client, External RAID Manager, NetBak Replicator, QuDedup Extract Tool
Mobile Apps: Qfile Pro, QuMagie, Qmanager

Baggrund

Når QNAP NAS-systemer eller applikationer støder på problemer, hjælper indsamling af logs teknisk support med at diagnosticere årsagen. Forskellige systemer, applikationer og værktøjer har deres egne metoder til at downloade logs.

Procedure

1. Systemlogs

QTS / QuTS hero

Log ind på QTS / QuTS hero som administrator.
Åbn Helpdesk -applikationen.
Gå til Diagnostic Tool > Download Logs.
Klik på Download for at downloade systemets debug-log.

QES

Log ind på QES som administrator.
Åbn Diagnostic Tool.
Gå til Dump Log.
Klik på Dump for at eksportere systemloggen.

QSS / QSS Pro

Log ind på QSS / QSS Pro som administrator.
Gå til System > Systemindstillinger > Diagnostiklogs.
Klik på Download for at downloade logfilen.

2. QPKG-applikationens debug-logs

HBS 3 (Hybrid Backup Sync)

Åbn HBS 3 -applikationen.
Klik på det lodrette 3-punkts ikon (⋮) i øverste højre hjørne .
Vælg Debug report for at downloade fejlloggen.

Qsirch

Åbn Qsirch -applikationen.
Klik på det lodrette 3-punkts ikon (⋮) i øverste højre hjørne .
Vælg Debug Report for at downloade fejlloggen.

Multimedia Console

Åbn Multimedia Console -applikationen.
Klik på det lodrette 3-punkts ikon (⋮) i øverste højre hjørne .
Vælg Debug Report for at downloade fejlloggen.

HybridMount

Åbn HybridMount -applikationen.
Klik på det lodrette 3-punkts ikon (⋮) i øverste højre hjørne .
Vælg Download Debug Report for at downloade fejlloggen.

Virtualization Station

Åbn Virtualization Station -applikationen.
Klik på det lodrette 3-punkts ikon (⋮) i øverste højre hjørne .
Vælg Download Debug Report for at downloade fejlloggen.

Container Station

Åbn Container Station -applikationen.
Klik på det lodrette 3-punkts ikon (⋮) i øverste højre hjørne .
Vælg Debug Report for at downloade fejlloggen.

3. Hjælpeprogrammer Fejllogs

NetBak PC Agent

Åbn NetBak PC Agent -applikationen.
Klik på Hjælp -menuen.
Vælg Debug Report for at downloade fejlloggen.

Qsync Client

Find Qsync Client -ikonet i systembakken.
Højreklik på ikonet for at åbne menuen.
Klik på Mere > Indstillinger.
Gå til Avanceret -fanen.
Tjek Aktiver fejllog (hvis detaljeret logning er nødvendig).
Klik på Send Logs -knappen.
Klik på Gem & Vis for at gemme og downloade logfilen.

Ekstern RAID Manager

Åbn Ekstern RAID Manager -applikationen.
Klik på LOG-ikonet i øverste højre hjørne af hovedsiden.
Download logfilen.

NetBak Replicator

Åbn NetBak Replicator -applikationen.
Skift til Avanceret tilstand.
Gå til Indstillinger > Hændelsesstyring.
Klik på Gem for at gemme og eksportere loggen.

QuDedup Extract Tool

Åbn QuDedup Extract Tool -applikationen.
Klik på Event Log-ikonet.
Klik på Gem -knappen for at gemme logfilen.

4. Mobilappens fejllogs

Qfile Pro / QuMagie / Qmanager

Metoden til indsamling af fejllogs er den samme for de fleste QNAP-mobilapps:

Åbn mobilapplikationen (Qfile Pro, QuMagie eller Qmanager).
Tryk syv gange på område med versionsinformation.
Systemet vil aktivere udviklertilstand.
Tryk for at gå ind i udviklerindstillinger og aktiver fejlfindingstilstand.

Noter

Logs kan indeholde følsomme oplysninger. Håndter dem sikkert og del kun med QNAP teknisk support.
Før du indsamler logs, reproducer problemet først for at sikre, at loggen indeholder relevante fejlmeddelelser.
Nogle applikationer kræver aktivering af fejlfindingstilstand, før detaljerede logs registreres.

Yderligere læsning

Eskaleringscheckliste

Forbered følgende, når du kontakter QNAP support:

Modelnavn
Firmware version
Applikationsversion
Fejllogfiler
Fejlskærmbilleder
Reproduktionstrin

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Applicable Products

Background

Procedure

1. System Logs

QTS / QuTS hero

QES

QSS / QSS Pro

2. QPKG Application Debug Logs

HBS 3 (Hybrid Backup Sync)

Qsirch

Multimedia Console

Hybridmount

Virtualization Station

Container Station

3. Utilities Debug Logs

NetBak PC Agent

Qsync Client

External RAID Manager

NetBak Replicator

QuDedup Extract Tool

4. Mobile App Debug Logs

Qfile Pro / QuMagie / Qmanager

Notes

Further Reading

Escalation Checklist

Anvendelige produkter

Baggrund

Procedure

1. Systemlogs

QTS / QuTS hero

QES

QSS / QSS Pro

2. QPKG-applikationens debug-logs

HBS 3 (Hybrid Backup Sync)

Qsirch

Multimedia Console

HybridMount

Virtualization Station

Container Station

3. Hjælpeprogrammer Fejllogs

NetBak PC Agent

Qsync Client

Ekstern RAID Manager

NetBak Replicator

QuDedup Extract Tool

4. Mobilappens fejllogs

Qfile Pro / QuMagie / Qmanager

Noter

Yderligere læsning

Eskaleringscheckliste