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What would happen to my uploaded recordings after I cancel my subscription from myQNAPcloud Surveillance?

Hvad vil der ske med mine uploadede optagelser, efter jeg opsiger mit abonnement fra myQNAPcloud Surveillance?

Last modified date: 2025-10-23

Applicable products

myQNAPcloud Surveillance
QVR Surveillance 3.0.0 or later version

Grace Period

Your recordings in myQNAPcloud Surveillance will remain accessible for 30 days after your license expires. During this grace period, you can view, download, or delete those recordings. However, the recordings will be permanently deleted from myQNAPcloud Surveillance after the 30-day grace period.

Example

A user purchased a monthly 1080p myQNAPcloud Surveillance license for event recordings, provided by a myQNAPcloud server in Tokyo, Japan. The user decided to unsubscribe from the license 5 days into the next subscription cycle, meaning they had already paid for that month before canceling.

Day	What happens	Description
1	Monthly subscription fee is charged.	License is active; uploads continue.
5	User cancels the subscription.	License stays active until the end of the paid month.
5-30	The channel continues uploading recordings.	Normal operation.
31-60	New uploads stop. License enters grace period.	Existing recordings are read-only (view / download / delete)
61	All recordings are permanently deleted.	License becomes invalid.

Important

The license subscription time follows the UTC time zone. Please check your subscription details in UTC time to determine the exact deletion schedule for your recordings.
After you cancel a license, it cannot be reactivated. Purchase a new license and assign it to the channel instead.

If Renewal Payment Fails

When the QNAP Software Store can't collect your renewal fee, we immediately start the 30-day grace period and retry the charge once per day for up to 7 days:

Day	What happens	Description
1	Renewal payment fails. New uploads stop. License enters grace period.	Existing recordings are read-only (view / download / delete).
2-7	Daily retry attempts. Fails on the 7th day.	Existing recordings are read-only (view / download / delete).
2-7	Daily retry attempts. Successful on or before the 7th day.	License back to active upon successful payment; uploads continue.
8-30	License with failed payment remains in grace period.	--
8-30	License with successful payment remains in normal operation.	--
31	Recordings from the License with failed payment are permanently deleted.	License becomes invalid.
31	License with successful payment will be charge for the renewal payment.	--

Gældende produkter

myQNAPcloud Surveillance
QVR Surveillance 3.0.0 eller senere version

Fristperiode

Dine optagelser i myQNAPcloud Surveillance vil forblive tilgængelige i 30 dage efter din Licens udløber. I denne fristperiode kan du se, downloade eller slette disse optagelser. Dog vil optagelserne blive permanent slettet fra myQNAPcloud Surveillance efter den 30-dages fristperiode.

Eksempel

En bruger købte et månedligt 1080p myQNAPcloud Surveillance Licens til hændelsesoptagelser, leveret af en myQNAPcloud-server i Tokyo, Japan. Brugeren besluttede at afmelde fra Licens 5 dage inde i den næste abonnementsperiode, hvilket betyder, at de allerede havde betalt for den måned, før de annullerede.

Dag	Hvad sker der	Beskrivelse
1	Månedligt abonnementsgebyr opkræves.	Licens er aktiv; uploads fortsætter.
5	Brugeren annullerer abonnementet.	Licens forbliver aktiv indtil slutningen af den betalte måned.
5-30	Kanalen fortsætter med at uploade optagelser.	Normal drift.
31-60	Nye uploads stopper. Licens går ind i fristperioden.	Eksisterende optagelser er skrivebeskyttede (se / download / slet)
61	Alle optagelser er permanent slettet.	Licens bliver ugyldig.

Vigtigt

Licens-abonnementstiden følger UTC-tidszonen. Tjek dine abonnementsdetaljer i UTC-tid for at bestemme den præcise sletningsplan for dine optagelser.
Efter du annullerer et Licens, kan det ikke genaktiveres. Køb et nyt Licens og tildel det til kanalen i stedet.

Hvis fornyelsesbetalingen mislykkes

Når QNAP Software Store ikke kan opkræve dit fornyelsesgebyr, starter vi straks en 30-dages fristperiode og forsøger at opkræve beløbet igen en gang om dagen i op til 7 dage:

Dag	Hvad sker der	Beskrivelse
1	Fornyelsesbetalingen mislykkes. Nye uploads stopper. Licens går ind i fristperioden.	Eksisterende optagelser er skrivebeskyttede (visning / download / sletning).
2-7	Daglige forsøg på genopkrævning. Mislykkes på den 7. dag.	Eksisterende optagelser er skrivebeskyttede (visning / download / sletning).
2-7	Daglige forsøg på genopkrævning. Succesfuld på eller før den 7. dag.	Licens tilbage til aktiv ved vellykket betaling; uploads fortsætter.
8-30	Licens med mislykket betaling forbliver i fristperioden.	--
8-30	Licens med vellykket betaling forbliver i normal drift.	--
31	Optagelser fra Licens med mislykket betaling bliver permanent slettet.	Licens bliver ugyldig.
31	Licens med vellykket betaling vil blive opkrævet for fornyelsesbetalingen.	--

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