What should I do if I can't access my NAS after a firmware update?
Applicable Products
- All NAS Series
- All QTS Firmware Versions
Solution
Step 1: Check whether the NAS's IP address has changed
A firmware update may sometimes cause the NAS to be assigned a new IP address on your network, which can look like a loss of access even though the NAS itself is working fine.
- Ensure your computer and NAS are connected to the same local network.
- Download and open Qfinder Pro on your computer. It scans your local network and lists any QNAP NAS devices it finds, along with their current IP address.
- If Qfinder Pro finds your NAS, use the IP address it shows to connect, instead of any IP address you may have saved previously.
Step 2: Reinstall the firmware
If you can't access the NAS via Samba or other file-sharing protocols after a firmware update, try reinstalling the latest firmware version by following this guide: How to update your QNAP NAS's firmware?
Step 3: Check that the relevant file-sharing protocol is enabled
Go to Control Panel > Network & File Services > Win/Mac/NFS and confirm that the protocol you're trying to use (SMB, AFP, or NFS) is enabled.
Step 4: Check for a hardware fault
If you can't access the NAS in any way, not through File Station, QFinder, or the web interface, follow this guide to narrow down the cause: How to check for possible hardware faults?
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