How to find my NAS model name, firmware version, serial number and MAC address?

Last modified date: 2026-10-14

Applicable Products:

All QNAP Products

You can identify your NAS information using the following methods.

Method 1 and Method 4 only require you to check the NAS appearance.

Method 2 and Method 3 require you to connect to the NAS.

Check the physical label on the NAS.
1. Look for the label on your NAS device.
2. It usually lists the model name, serial number, and MAC address.
  Tip
  If your label includes the serial number, but not the device model name, please skip to Method 4.
Use Qfinder Pro.
1. Open Qfinder Pro on your computer.
2. Locate your NAS from the list.
3. The following details are shown:
  - Device Type: NAS model name
  - Firmware Version: Current firmware version
  - MAC Address: Network MAC address
Check in QTS or QuTS hero.
1. Log in to QTS or QuTS hero.
2. Open Control Panel.
3. You can see the NAS model name, firmware version, and serial number.
Use your NAS serial number to find your NAS model name and warranty period.
1. Find your serial number from the device label.
2. Go to QNAP Warranty Service.
3. Scroll down to Check Your Warranty Status.
4. In the field Product Serial Number, enter your NAS serial number.
5. Click Send.
6. The website shows your NAS model name and warranty period.
  Tip
  If you can connect to the NAS, you can also find the serial number in Control Panel.