• Hardware Repair or Replacement:

  • Full: Repairs and replacements are offered.

  • Limited: Some of the components are still available from the QNAP Accessories Store. You can contact our Technical Support for those that are not.

  • Discontinued: The product is no longer supported.

• OS Updates and Maintenance:

  • Full: The products continuously receive the latest OS updates and software features.

  • Date (YYYY-MM): End date of OS updates

  • QTS/QES version: Last version of QTS/QES the NAS model can support

• Technical Support and Security Updates:

  • Active: The products receive complete technical support and security patches from our expert engineers.

  • Date (YYYY-MM): End date of limited technical support and security updates

  • Note: Due to compatibility issues, devices outside the support period will only receive security updates for critical and high issues in major OS versions.

• Build to Order (BTO) Products

  • Below products are built to order. For details, please contact your local QNAP sales representatives.

• Archived Products (EOL)

  • The following models are no longer available for sale. These products may be not supported by QNAP’s future OS updates or services. For more information or assistance, please contact us via our Helpdesk.

QNAP encourages all customers to visit this page regularly as it contains useful information regarding the status of your QNAP products.