How do I resolve an FW004 error when updating firmware?
Last modified date:
2024-03-05
Applicable Product
- QTS 4.3.6.1070 or older
- TS-131P, TS-231P, TS-231+, TS-431P, TS-431+
- TS-531P
- TS-231P2, TS-431P2
- TS-431U
- TS-431X, TS-431X2, TS-531X, TS-831X
- TS-431XU, TS-431XeU, TS-431XU-RP, TS-831XU, TS-1231XU-RP, TS-1231XU, TS-1231XU-RP
- TS-432XU, TS-832X, TS-832XU
- TS-1635
- QBoat Sunny
Scenario
When updating the NAS firmware to QTS 4.4.1 or later, you receive a Failed to update system. A flash read/write error occurred. Error code: FW004 error.
Solution
To resolve this issue, you'll need to update the NAS firmware to a specific version before you can update to the current firmware.
- Use the following table to identify and download the two firmware images for your NAS.
Model Firmware Image TS-131P, TS-231P, TS-231+, TS-431P, TS-431+ Download TS-531P Download TS-231P2, TS-431P2 Download TS-431U Download TS-431X, TS-431X2, TS-531X, TS-831X Download TS-431XU, TS-431XeU, TS-431XU-RP, TS-831XU, TS-1231XU-RP, TS-1231XU, TS-1231XU-RP Download TS-432XU, TS-832X, TS-832XU Download TS-1635 Download QBoat Sunny Download - Manually update the NAS with the initial firmware image. For details, see here.
- Run the Live update process to update the firmware to the current version.
