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Why does my backup status appear to be Abnormal in myQNAPcloud Surveillance?

Hvorfor ser min backupstatus ud til at være unormal i myQNAPcloud Surveillance?

Last modified date: 2025-11-04

Applicable products

myQNAPcloud Surveillance
QVR Surveillance 3.0.0 or later versions

Details

Abnormal backup status indicates that your recordings are having trouble uploading to myQNAPcloud Surveillance, either resulting from server network issues or channel configuration mismatches. See the table below to check your backup status.

Backup status	Description	Solution
Normal	The recordings can be uploaded for this channel.	N/A
Abnormal	The last recording was not uploaded because the server's network was unstable.	Ensure the network environment of the server is stable and secure.
	The recording failed to upload because the channel configuration does not meet the license criteria. Either the resolution is too high or the bitrate exceeds the pre-set license standard resulting in the over-the-limit file size.	Set the resolution of the backup channel's stream in accordance with the license's resolution criteria. Lower the Frame rate to 30 fps or lower. Change the video format to H.264 or H.265. Tune down the bitrate to or lower than the following criteria: 1080p license: 4 Mbps (4,096 Kbps) 4K license: 8 Mbps (8,192 Kbps) 8K license: 12 Mbps (12,288 Kbps) Note If your camera has its CBR set to the above-mentioned bitrate but the file still failed to upload, further lower your bitrate by 10%~20% based on the scene complexity of your camera and the settings from the model of your camera brand to appropriately meet the upload criteria of myQNAPcloud Surveillance. You can inspect your file size in File Station. Go to where you assign your recording space and find the time period when you upload your recordings. The following is the size cap for each license: 1080p license: 35 MB per minute (about 597 KB per second) 4K license: 70 MB per minute (about 1,194 KB per second) 8K license: 140 MB per minute (about 2,388 KB per second)
	The license has expired either because the user unsubscribed it or there appeared to be payment issue.	Visit QNAP License Manager to check the license status Visit QNAP Software Store > My Account to check if the last payment is successful
	There are service errors.	If this error keeps happening, contact QNAP support for further assistance.
	The server is disconnected.	Ensure the network environment of the server is stable and secure.

Gældende produkter

myQNAPcloud Surveillance
QVR Surveillance 3.0.0 eller senere versioner

Detaljer

Unormal backupstatus indikerer, at dine optagelser har problemer med at uploade til myQNAPcloud Surveillance, enten som følge af servernetværksproblemer eller kanalopsætningsfejl. Se tabellen nedenfor for at tjekke din backupstatus.

Backupstatus	Beskrivelse	Løsning
Normal	Optagelserne kan uploades for denne kanal.	N/A
Unormal	Den sidste optagelse blev ikke uploadet, fordi serverens netværk var ustabilt.	Sørg for, at serverens netværksmiljø er stabilt og sikkert.
	Optagelsen kunne ikke uploades, fordi kanalopsætningen ikke opfylder Licens-kriterierne. Enten er opløsningen for høj eller bitraten overstiger den forudindstillede Licens-standard hvilket resulterer i en filstørrelse over grænsen.	Indstil opløsningen for backupkanalen's stream i overensstemmelse med licensen's opløsningskriterier. Sænk billedhastigheden til 30 fps eller lavere. Skift videoformatet til H.264 eller H.265. Skru ned for bitraten til eller lavere end følgende kriterier: 1080p Licens: 4 Mbps (4.096 Kbps) 4K Licens: 8 Mbps (8.192 Kbps) 8K Licens: 12 Mbps (12.288 Kbps) Note Hvis dit kamera har sin CBR indstillet til den ovennævnte bitrate, men filen stadig ikke kunne uploades, skal du yderligere sænke din bitrate med 10%~20% baseret på scene kompleksiteten af dit kamera og indstillingerne fra modellen af dit kameramærke for passende at opfylde uploadkriterierne for myQNAPcloud Surveillance. Du kan inspicere din filstørrelse i File Station. Gå til hvor du tildeler din optagelsesplads og find tidsperioden, når du uploader dine optagelser. Følgende er størrelsesgrænsen for hver Licens: 1080p Licens: 35 MB pr. minut (ca. 597 KB pr. sekund) 4K Licens: 70 MB pr. minut (ca. 1.194 KB pr. sekund) 8K Licens: 140 MB pr. minut (ca. 2.388 KB pr. sekund)
	Licens er udløbet enten fordi brugeren afmeldte det, eller der opstod et betalingsproblem.	Besøg QNAP License Manager for at tjekke Licens status Besøg QNAP Software Store > Min konto for at tjekke om den sidste betaling er gennemført
	Der er servicefejl.	Hvis denne fejl fortsætter, kontakt QNAP support for yderligere hjælp.
	Serveren er afbrudt.	Sørg for, at serverens netværksmiljø er stabilt og sikkert.

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