How do I open a technical support ticket with QNAP?
Datum poslední úpravy:
2024-03-05
Applicable Products
Helpdesk
Details
There are two ways to create a technical support ticket with QNAP.
Opening a support ticket via the Helpdesk application
- Log in to your QNAP device.
- Open Helpdesk.
- Go to Help Request.
- If prompted, log in with your QNAP ID.
- Fill out the form.
Please enter as much detail as possible.- Make sure to enter all required fields.
- Optional: Select I am allowing QNAP Support to access my system logs.
System logs help QNAP Support assess issues on your device and provide appropriate timely solutions. - Optional: Attach related files such as screenshots or debug logs.
- Click Submit.
Helpdesk sends the support ticket to QNAP Support.
Opening a support ticket via the QNAP Service Portal
- Download logs from your device.TipYou can download logs via Heldesk or via SSH.
- Go to the QNAP Service Portal.
- Sign in with your QNAP ID.
- If the webpage does not automatically redirect to a new support ticket form, go to Support and click Create Support Ticket.
- Fill out the form.
- Make sure to enter all required fields.
- Attach the logs you downloaded.
- Optional: Attach additional files such as screenshots.
- Click Submit.
The webpage sends the support ticket to QNAP Support.
