Why can’t I extract the diagnostic logs zip file from my QNAP managed switch?

Last modified date: 2025-11-06

Applicable Products

QNAP managed switch (QSW-MXXXX series)

Explanation

The diagnostic logs zip file generated by QNAP managed switches (QSW-MXXXX series) is intended for engineering and support purposes only. For security reasons, the file is password-protected, and the password is not publicly documented.

If you are prompted for a password or need to access the log contents, please contact QNAP support. When submitting a support request, attach the diagnostic logs zip file to your ticket. The support team will review the file and assist you further.

Note: Direct access to the log contents is usually not required for general troubleshooting. QNAP support can analyze the files on your behalf.

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