How do I enable Remote Support on my QNAP NAS?

Last modified date: 2024-11-04

Follow the steps below to set up remote support in QTS and QuTS hero

Login into QTS/QuTS hero as an administrator
Open App Center and search Helpdesk
- Install Helpdesk when the app is not installed
- Update Helpdesk when there is an update
- Start Helpdesk when the app is disabled.
- If you can't find the Helpdesk app in the App center, contact QNAP support
Open Helpdesk
1. Click Remote Support in the left panel
2. Login in your QNAP ID if prompted
3. Fill in the following informationd
  - Ticket ID
    Note: the Ticket ID matches the Q-DDDDDD-DDDDD (D: numbers) pattern
  - Your Email Address
    Note: your email address must match the email address while submitting the above ticket.
4. Click Enable Remote Support
  The QNAP Helpdesk Terms of Service window appears.
5. Accept the terms of service.
  1. Click I agree to these Terms of Service.
  2. Click Agree. The Enable Remote Support window appears.
6. Click Yes.
  The Enable Remote Support window appears.
7. Click Confirm.
  Helpdesk creates a private key and temporary account.
Troubleshooting: if you meet the error Failed to create the private key, please reply to the ticket and attach the following
- Diagnostic log
  Note: In the left panel of the Helpdesk app, Click Diagnostic Tool > Download Logs > Download.
- Screenshot with the error message and error code if there is.