Why my GPGPU didn't work after update QTS/QuTS Hero firmware?
Applicable Products
QTS/QuTS Hero
Symptom
Your GPGPU (Graphics Processing Unit) is not working after updating the QTS/QuTS Hero firmware, the issue might be the corresponded NVIDIA GPU Kernel Driver APP not been updated.
To make graphic card work, it will needs both GPU kernel Driver and GPU Driver.
GPU kernel driver is not in the list of app center but it will auto update if your NAS can access Internet.
If your NAS has no Internet accessibility, please follow the steps below to install GPU kernel driver manually.
Procedure
Step 1: Go to Download Center and select your specific NAS model.
Step 2: Navigate to the "Driver" page and type "GPU" in the search column
Step 3: Download the "NVIDIA GPU Kernel Driver" QPKG file that match the current firmware version of your NAS.
Step 4: Install it manually
Step 5: After the installation is complete, reboot your NAS device.
Step 6: Observe the NAS to see if the GPGPU functionality has been restored to normal.
By following these steps, your GPGPU should be functioning properly after the firmware update.
If you continue to experience issues, please contact technical support service.
Further Reading
Does my NAS model support GPU passthrough, and what features are available?
Why is my installed PCIe expansion card not displayed in Virtualization Station?
