Why can’t I log in to my NAS after a password reset?
Applicable Products
- All NAS series running QTS
Root Cause
In some cases, after performing a reset, the default admin credentials may not work due to persistent configuration files or compatibility issues, such as incomplete resets or system file corruption.
Solution
If you have tried to reset your NAS but are still unable to log in, please follow these steps to reset your admin password.
Important: Removing or reinserting drives incorrectly can risk data loss. Note the drive order and do not initialize the NAS during this process.
- Power off your NAS and remove all drives. Important: Note the drive order for reinstallation.
- Power on the NAS without any disks inserted. Wait until you hear a short beep, then a long beep, before proceeding.
- Download and install Qfinder Pro.
- Run Qfinder Pro to locate your NAS and note its IP address.
Important: If prompted to initialize the NAS, click No.
- Without powering off, reinsert the drives in their original order.
- Use SSH to access the NAS and log in using the default admin credentials.
Determine your NAS model:
To check which type of NAS model you have, run:
ls /sbin/hal_app
Observe the output:
- If you see:
ls: /sbin/hal_app: No such file or directoryYour NAS is a Legacy model. Use the steps under Legacy model below. - If there is no error message and the command completes silently, your NAS is a HAL model. Use the steps under HAL model below.
Legacy model
Enter the following commands, pressing Enter after each:
config_util 1
storage_boot_init 1
cd /mnt/HDA_ROOT/.config/
cp /etc/default_config/passwd ./
cp /etc/default_config/shadow ./
cp /etc/default_config/group ./
reboot
HAL model
Enter the following commands, pressing Enter after each:
storage_util --sys_startup
passwd (Follow the prompts to set a new admin password.)
reboot
After rebooting, your admin password will be updated.
