How do I enable Remote Support on my QNAP NAS?

Last modified date: 2024-11-04

Applicable Products

QTS
QuTS hero

Procedure

Follow the steps below to set up remote support in QTS or QuTS hero.

Log in to QTS or QuTS hero as an administrator.
Open App Center and search Helpdesk.
- Install Helpdesk if the app has not yet been installed.
- Update Helpdesk if there is an update available.
- Start Helpdesk if the app is disabled.
- If you can't find the Helpdesk app in the App center, contact QNAP technical support.
Open Helpdesk.
1. Click Remote Support on the left panel.
2. Log in with your QNAP ID if you are prompted to enter your credentials.
3. Specify the required information.
  - Ticket ID
    Note
    Ticket IDs have the pattern "Q-123456-12345".
  - Email Address
    Note
    Ensure that you correctly specify your email address so that we can reach you at this email address.
4. Click Enable Remote Support.
  The QNAP Helpdesk Terms of Service window appears.
5. Accept the terms of service.
  1. Click I agree to these Terms of Service.
  2. Click Agree. The Enable Remote Support window appears.
6. Click Yes.
  The Enable Remote Support window appears.
7. Click Confirm.
  Helpdesk creates a private key and a temporary account.

Tip

If you see the error "Failed to create the private key", please reply to the ticket and attach the following files:

Diagnostic Log
- On the left panel of Helpdesk, go to Diagnostic Tool > Download Logs > Download.
Screenshots
- Take screenshots of the error message and error code if available.

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