Why is my NAS status incorrectly reported in Q'center?

Last modified date: 2023-01-11

Applicable Products

Q'center

In the Q'center server list, the status may display Agent has problem, Q'center agent is abnormal, or list your NAS as Offline.

There are several possible causes for these issues:

Cause	Fix
Your network firewall is blocking ports 6600, 6606, 6621, or 6623.	Configure your firewall settings.
Your network is heavily congested or has limited capability for handling multicasts.	Check your network and related router settings.
The IP address has changed for Q'center or the managed NAS.	Log in to the managed NAS. Open the Q’center Agent. Manually set the Q'center IP address.
The NAS is functioning abnormally, and the Q’center Agent has become unstable.	Disable the Q’center Agent Log in to the managed NAS, Disable the Q’center Agent. Re-enable the agent. Reinstall the Q’center Agent Note This action will remove all historical records for the managed NAS. Remove the managed NAS from Q'center. Log in to the managed NAS. Uninstall the Q'center Agent. Add the managed NAS to Q’center again.
Q'center Agent is unable to send or receive data normally because the managed NAS is under heavy CPU load (> 90%) or has limited network bandwidth.	Reduce the NAS CPU usage. Establish a dedicated monitoring network for the NAS.

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