FAQ

My Shared Folder was removed but data is still there. How to access the data?

Last modified date: 2022-03-30

Applied models:

All NAS Series

Applied Firmware:

All firmware versions

If you perform an advanced NAS reset, or if you remove a shared folder but choose to not delete data, then the shared folder will disappear but the data contained in it will remain on the volume.

In that case, it is possible to recover the data by creating a new shared folder that points to the original folder:

Go to Control Panel > Privilege > Shared Folders
Click on “Create” > “Shared Folder”

Fill a new name, select the volume
Select “Path” > “Enter path manually”
Select the original folder in the dropdown list.

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