What can I do if I encounter "Failed to authenticate the account. Check your PC and NAS network settings" when adding a cloud storage account in HBS?
Last modified date:
2024-01-11
Applicable Products
- Hybrid Backup Sync (HBS)
- QTS (4.4.1 or later)
- QuTS hero
Scenario
In Hybrid Backup Sync, when creating a job and trying to add a cloud storage account, it fails with the following error: "Failed to authenticate the account. Check your PC and NAS network settings." What can I do?
Possible Cause
This issue could be caused by an unstable connection between your computer and the NAS, especially if you are accessing the NAS remotely.
Recommendation
For optimal network stability, please access the NAS locally and try again.
