Applicable products
- myQNAPcloud Surveillance
- QVR Surveillance 3.0.0 or later versions
Details
Abnormal backup status indicates that your recordings are having trouble uploading to myQNAPcloud Surveillance, either resulting from server network issues or channel configuration mismatches. See the table below to check your backup status.
| Backup status | Description | Solution |
|---|
| Normal | The recordings can be uploaded for this channel. | N/A |
| Abnormal | The last recording was not uploaded because the server's network was unstable. | Ensure the network environment of the server is stable and secure. |
| The recording failed to upload because the channel configuration does not meet the license criteria. Either the resolution is too high or the bitrate exceeds the pre-set license standard resulting in the over-the-limit file size. | - Set the resolution of the backup channel's stream in accordance with the license's resolution criteria.
- Lower the Frame rate to 30 fps or lower.
- Change the video format to H.264 or H.265.
- Tune down the bitrate to or lower than the following criteria:
- 1080p license: 4 Mbps (4,096 Kbps)
- 4K license: 8 Mbps (8,192 Kbps)
- 8K license: 12 Mbps (12,288 Kbps)
Note If your camera has its CBR set to the above-mentioned bitrate but the file still failed to upload, further lower your bitrate by 10%~20% based on the scene complexity of your camera and the settings from the model of your camera brand to appropriately meet the upload criteria of myQNAPcloud Surveillance. You can inspect your file size in File Station. Go to where you assign your recording space and find the time period when you upload your recordings. The following is the size cap for each license: - 1080p license: 35 MB per minute (about 597 KB per second)
- 4K license: 70 MB per minute (about 1,194 KB per second)
- 8K license: 140 MB per minute (about 2,388 KB per second)
|
| The license has expired either because the user unsubscribed it or there appeared to be payment issue. | |
| There are service errors. | If this error keeps happening, contact QNAP support for further assistance.
|
| The server is disconnected. | Ensure the network environment of the server is stable and secure. |
適用產品
- myQNAPcloud Surveillance
- QVR Surveillance 3.0.0 或更新版本
詳細資訊
異常備份狀態表示您的錄影在上傳至 myQNAPcloud Surveillance 時遇到問題，可能是由於伺服器網路問題或通道配置不匹配所致。請參閱下表檢查您的備份狀態。
| 備份狀態 | 說明 | 解決方案 |
|---|
| 正常 | 此通道的錄影可以上傳。 | N/A |
| 異常 | 最後一次錄影未上傳，因為伺服器的網路不穩定。 | 確保伺服器的網路環境穩定且安全。 |
| 錄影上傳失敗，因為通道配置不符合授權標準。可能是解析度過高 或比特率超過預設的授權標準導致超過限制的檔案大小。 | - 設定備份通道的解析度符合 '根據授權進行串流' 的解析度標準。
- 將幀率降低至30 fps 或更低。
- 將影片格式更改為 H.264 或 H.265。
- 將位元率調整至以下標準或更低：
- 1080p 授權：4 Mbps (4,096 Kbps)
- 4K 授權：8 Mbps (8,192 Kbps)
- 8K 授權：12 Mbps (12,288 Kbps)
註 如果您的攝影機將 CBR 設定為上述位元速率，但檔案仍然無法上傳，請根據攝影機場景的複雜度和攝影機品牌型號的設定，將位元速率再降低 10%~20%，以適當符合 myQNAPcloud Surveillance 的上傳標準。您可以在 File Station中檢查您的檔案大小。前往您分配錄影空間的位置，並找到上傳錄影的時間段。以下是每個授權的大小上限： - 1080p 授權：35 MB 每分鐘 （每秒約 597 KB）
- 4K 授權：70 MB 每分鐘（每秒約 1,194 KB）
- 8K 授權：140 MB 每分鐘（每秒約 2,388 KB）
|
| 授權已過期，可能是因為使用者取消訂閱或出現付款問題。 | |
| 出現服務錯誤。 | 如果此錯誤持續發生，請聯絡QNAP 支援以獲得進一步協助。
|
| 伺服器已斷線。 | 確保伺服器的網路環境穩定且安全。 |
