Why doesn't my Seagate IronWolf drive support IronWolf Health Management (IHM)?
Last modified date:
2024-03-05
Applicable Products
- QTS 4.3.5 or later
- QuTS hero h4.5.0 or later
- Storage & Snapshots
- Seagate IronWolf drives
Scenario
I installed a Seagate IronWolf drive on my QNAP NAS, but when I check its IronWolf Health Management (IHM) status in Storage & Snapshots, it says "Not Supported". Why is that?
Explanation
Only Seagate IronWolf and IronWolf Pro drives with 4TB or higher capacity support IHM. Note also that not all SKUs necessarily support IHM.
For details, please contact Seagate or your Seagate authorized reseller/distributor.
Checking IHM Support via SSH
If you have installed a Seagate IronWolf drive on your NAS, you can also check whether the drive supports IHM via SSH.
- Log in to your NAS via SSH.
For details, see How do I access my QNAP NAS using SSH? - Find the device codes for your installed disks by entering the following command.
Example output:ls –al /sys/class/scsi_generic/
NoteDisks installed on the NAS are attached to ATA interfaces. In this example, the device codes for the installed disks are "sg1" to "sg5". - For each disk, check if the disk is a Seagate IronWolf drive.NoteIn the following command, replace "sg1" with your disk's device code.
Example output:/sbin/stx_ihm -d /dev/sg1 -w
In this example, the system output indicates that the disk is a Seagate IronWolf drive. - Check if the Seagate IronWolf drive supports IHM.NoteIn the following command, replace "sg1" with your Seagate IronWolf drive's device code.
Example output:/sbin/stx_ihm -d /dev/sg1 -t
In this example, the system output indicates that the Seagate IronWolf drive does not support IHM.
Further Reading
Why do my Seagate IronWolf disks show "Not available" in IronWolf Health Management?
