Dịch vụ RMA của QNAP

Tất cả các sản phẩm của QNAP đều đi kèm với bảo hành phần cứng có giới hạn bao gồm dịch vụ sửa chữa mà không phải trả thêm phí. Đối với các sản phẩm hết hạn bảo hành, QNAP cung cấp dịch vụ Ủy quyền Trả lại Hàng hóa (RMA) có tính phí dựa trên mức độ hư hỏng của sản phẩm và với điều kiện sản phẩm có thể sửa chữa và có sẵn linh kiện.

Hướng dẫn Đóng gói Trả lại RMA Điều khoản Dịch vụ Bảo hành và RMA của QNAP Kiểm tra Trạng thái RMA

Quy trình RMA

Nếu sản phẩm của bạn bị lỗi, bạn có thể gửi phiếu hỗ trợ đến QNAP. Dịch vụ khách hàng của QNAP sẽ xác minh xem có cần dịch vụ RMA hay không và cung cấp các chi tiết như địa chỉ gửi hàng của trung tâm sửa chữa được chỉ định. Trong trường hợp sản phẩm bị hư hỏng bất ngờ, QNAP khuyến nghị người dùng mua gia hạn bảo hành.

Tìm hiểu thêm Liên hệ Dịch vụ Khách hàng QNAP

Hướng dẫn Đóng gói RMA

Đóng gói đúng cách là rất quan trọng để tránh hư hỏng khi trả lại sản phẩm QNAP của bạn. Trước khi đóng gói và trả lại sản phẩm QNAP của bạn, bạn phải đọc và tuân theo Hướng dẫn Đóng gói Trả lại RMA.

Hướng dẫn Đóng gói Trả lại RMA

Chi phí sửa chữa ngoài bảo hành là bao nhiêu?

Dịch vụ khách hàng của QNAP sẽ xác minh mức độ hư hỏng của sản phẩm và cung cấp báo giá sửa chữa. Chi phí sửa chữa ước tính bao gồm sửa chữa hoặc thay thế linh kiện, kiểm tra sản phẩm và phí vận chuyển một chiều.

Biểu Đồ Mức Độ Hư Hỏng

Mức 1

Cài đặt lại firmware; sửa chữa hoặc thay thế linh kiện nhỏ
Mức 2

Sửa chữa hoặc thay thế linh kiện chính
Mức 3

Sửa chữa hoặc thay thế linh kiện chính cùng với sửa chữa hoặc thay thế linh kiện nhỏ khác

Ước Tính Chi Phí Sửa Chữa RMA

Sử dụng công cụ dưới đây để ước tính chi phí sửa chữa RMA. Chi phí thực tế sẽ dựa trên báo giá sửa chữa do dịch vụ khách hàng của QNAP cung cấp.

Loại Sản Phẩm
Khay
Mô hình
Mức độ hư hỏng sản phẩm

Chi phí sửa chữa ước tính

Số mô hình[model]

Mức độ hư hỏng[damage level]

Chi phí sửa chữa ước tính

Tất cả giá niêm yết dựa trên Giá bán lẻ đề xuất của Nhà sản xuất (MSRP) và được tính bằng Đô la Mỹ (USD). Xin lưu ý rằng chi phí ước tính có thể thay đổi do biến động tỷ giá giữa tiền tệ địa phương của bạn và USD.
Để biết thông tin về tình trạng sửa chữa hoặc thay thế phần cứng của mô hình sản phẩm của bạn, vui lòng tham khảo trang Trạng Thái Hỗ Trợ Sản Phẩm của chúng tôi.

Kiểm tra Trung tâm Sửa chữa RMA QNAP

Bạn có thể kiểm tra địa chỉ của Trung tâm Sửa chữa RMA QNAP dựa trên vị trí của bạn.

Quốc gia

Trung tâm sửa chữa RMA

Nếu bảo hành sản phẩm của bạn vẫn còn hiệu lực, vui lòng liên hệ với nhà bán lẻ hoặc nhà cung cấp ban đầu của bạn. Nếu bảo hành sản phẩm của bạn đã hết hạn, vui lòng nhập Dịch Vụ Khách Hàng QNAP và gửi yêu cầu hỗ trợ. Sau khi đội ngũ RMA của QNAP xác nhận thông tin liên quan, bạn có thể gửi sản phẩm của mình đến Trung tâm sửa chữa RMA của QNAP được hiển thị dưới đây.

Quốc gia

Địa chỉ Trung tâm sửa chữa RMA

Check RMA Status

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Tuyên Bố Quyền Riêng Tư

QNAP SYSTEMS, INC.
PRIVACY POLICY
(Version 2.1)
Revised on July 16th, 2024
 
Protecting the personal privacy of every customer, vendor, and employee is a crucial part of gaining and keeping your trust in QNAP Systems, Inc. (the “Company”, “we”, “us”). As a global organization, we strive to deploy consistent, rigorous policies and procedures to provide a high level of privacy protection across all of our businesses and services.
This privacy policy (the “Policy”), effective May 25, 2018, serves as our commitment to you to protect the security and privacy of your personal data, and covers the following areas of privacy concerns:
The types of data we collect from you
When we collect your data
How we use and process your data
Our legal basis for processing your data
When and to whom we share your data
For how long we retain your data
When and to whom we transfer your data across country borders
The security measures we take to protect your data
Your rights over your data
The choices you have over how your data is collected and used by us
Who to contact and what to do if you wish to discuss with us about your data and your rights
This Policy does not apply to third-party applications, products, services, websites or social media features that may be accessed through links that we provide on our websites and interfaces. Accessing those links may result in the collection of information about you by a third party. We do not control or endorse those third-party websites or their privacy practices. We encourage you to review the privacy policies of such third parties before interacting with them.
Your privacy is of utmost importance to us. We render our products and services to you on the basis of your understanding of your data privacy rights.
This Policy will be made multi-language, and all language versions shall be valid. In case of any discrepancy between the English version and other language versions, the English version shall prevail.
Please read this Policy carefully. When visiting our website and using our services that link to or reference this Policy, you agree to be bound by the terms and conditions of this Policy.
What is your personal data?
Personal data is any information that relates to an identifiable living individual. Any piece of data—whether by itself or used in conjunction with other pieces of data in a data controller’s possession—that can be used to identify you is considered your personal data. The processing of your personal data is governed by applicable privacy laws.
What role do we play in processing your personal data?
We are the data controller with respect to processing your data. This means that we decide how your personal data is processed and for what purposes. We know that you care about how your personal data is used and shared, and we appreciate your trust that we will do so carefully and sensibly. For more information, you can contact us using the channels set forth in the “Whom should I contact?” section of this Policy
When do we collect your personal data?
We can collect some of your data:
whenever you become our customer;
whenever you register or log in to use our online services;
whenever you use our products and services;
whenever you fill in forms and contracts that we send you;
whenever you opt into our online or offline marketing activities, including but not limited to: newsletters, online and live event registrations, and other promotional information and materials;
whenever you contact us through our various channels.
Our collection of personal data
The personal data we collect includes any and all data you provide us with when you: enter into contract with us, register an account with us, update or add your account information, enter our website, fill out our web forms, or give us data in any other way.
You may choose not to provide us with any of your data, but that may hinder us from fully administering services to you if such services require your personal data. We use your personal data whenever we communicate with you, respond to your requests, manage your account, customize your service experience, improve our products and services, and personalize marketing activities. We may communicate with you through mail, email, or telephone. We will send you strictly service-related announcements or information on rare occasions, when it is necessary to do so.
Personal data we collect
When you register or log in to use our services, we may collect and store data including your name, phone number, address, email address, Internet Protocol (IP) address, login credentials, account name, and account activity.
We also receive and store certain types of data whenever you interact with us. For example, we use "cookies", which are unique identifiers that we transfer to your device to enable our systems to provide service features such as personalized advertisements on other websites, provide remote access for you, allow you to visit our website without re-entering your username and/or password, verify that you have the authorization needed for the services to process your requests, personalize and improve your experience, record your preferences, customize functionalities for your devices, and to improve the functionality and user-friendliness of our services. It also helps us to better understand how you interact with our services and to monitor aggregate usage and web traffic routing on our website. Most of the cookies we use are so-called "session cookies". Cookies do not cause any damage to your computer and do not contain any viruses. Most browsers automatically accept cookies as the default setting. You can modify your browser settings to reject our cookies or to prompt you before accepting a cookie. However, if a browser does not accept our cookies or if you reject a cookie, some portions of our services may not function properly.
We obtain certain types of data whenever your web browser accesses our website or advertisements and other content served by us or on our behalf on other websites. This data may include the IP address used to connect your computer to the internet, device ID or token, unique identifier, device type, ID for advertising, referral URL, computer and connection data such as the type of operating system you use, your device information, your software information, browser type, browser language and version, ad data, access times, your browsing history, and your web log information. Our server automatically receives and records the IP address your browser sends to our server when you login to our website. We will store your IP address in our user registration databases. We will use your IP address to provide the most appropriate contents based on your geographic area or information derived from your IP address.
Our server keeps your account information active in our user registration databases in order to provide immediate access to your personal data each time you visit our website, as noted above.
Non-personal data we collect
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect your activities on our website, cloud services, software, and hardware. The information is anonymized before being stored in our servers. We aggregate and use this data to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.
Use of Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies or IP addresses to help us monitor and analyze how users use our website site and our services. The information generated by cookies or IP addresses about your use of the website will be transmitted to and stored by Google on servers. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity, and providing us other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt out from being tracked by Google Analytics by downloading and installing: https://tools.google.com/dlpage/gaoptout?hl=en.
Use of Fabric
We use Fabric tools provided by Fabric. We use the information we get from Fabric tools to administer, develop, and improve our services and applications. Fabric’s ability to use and share information collected by Fabric about your use of our apps are governed by the Google Privacy Policy (available at http://www.google.com/policies/privacy/). You may learn more about how Google collects and processes data specifically in connection with Fabric at http://www.google.com/policies/privacy/partners/. By default, multiple Fabric kits are activated in our applications. Fabric kits like “Crashlytics” will always be activated to keep us informed about any problems appearing in our applications.
Use of opt-in/subscription
You have a choice of whether or not you want to receive marketing communication materials from us, and how you want to receive these notifications. These materials detail marketing activities from us related to product solutions, services, and other helpful business content.
You can manage your preferences by:
opting into a newsletter subscription on a web form;
opting into marketing activities on a web form; or
unsubscribing from a newsletter or opting out of marketing activities, by clicking a link at the bottom of newsletter or emails regarding marketing activities.
If you no longer wish to receive these communications from us, please follow the opting out or “unsubscribe” instructions provided in the link at the bottom of our marketing communications emails, or update your account settings.
How do we process your personal data?
We comply with our obligations under applicable privacy laws by: keeping personal data up to date; storing and destroying it securely; collecting and retaining only the necessary data that we need to provide you with service; protecting personal data from loss, misuse, unauthorized access, and disclosure; ensuring that appropriate technical measures are in place to protect personal data.
The processing operations we perform on your data cover automated and non-automated means of collecting, recording, organizing, structuring, storing, altering, retrieving, using, transmitting, disseminating or otherwise making available, aligning or combining, restricting, and/or erasing your data.
We use your personal data for the following purposes:
To design and deliver our services and activities to you
To provide you access to and use of our services.
To inform you of online and offline offers, products, services, and updates
To customize, measure, and improve our services and our marketing communication activities
To provide the products and services you requested, as described when we collect the information
To contact you to conduct research about your opinions of current services and products or of potential new services and products that we may offer
To send you communications regarding marketing activities or conduct webinars informing you of our news, events, new products, business tools and information, and activities
To share your contact details with our affiliate offices around the world within our group companies, for the purposes of internal administration and back-office support, to ensure our network security, and to prevent fraud
To maintain the integrity and safety of our data technology systems which store and process your personal data
To enforce or defend our policies or contract with you
To detect and investigate data breaches, illegal activities, and fraud
What is our lawful basis for processing your personal data?
In general, the lawful bases for us to process your personal data—for the various types of processing performed on your data—are, as applicable: processing as necessary for us to enter into and to perform our contract with you, or processing as necessary to pursue the legitimate interest of our Company or of the third parties. To know what types of processing your data undergoes, you can refer to “How do we process your personal data?” section of this Policy.
We will collect, process, and use the personal data supplied by you only for the purposes communicated to you and will not disclose your data to third parties except under the circumstances of data disclosure described in the “Sharing your personal data” section below.
Where we talk about our legitimate interest or that of third parties, such legitimate interest can include:
Implementation and operation of a group-wide organizational structure and group-wide information sharing;
Right to freedom of expression or information, including in the media and the arts;
Prevention of fraud, misuse of company IT systems, or money laundering;
Operation of a whistleblowing scheme;
Physical security, IT, and network security;
Internal investigations; and
Proposed mergers and acquisitions
Processing of certain personal data
In accordance with the applicable privacy laws, we currently do not collect or process the following categories of data relating to you: your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, genetic data, biometric data. If we had to process this type of data, we would always request your prior explicit consent.
Necessity to provide us data
You are not under any obligation to provide us any personal data. As noted below, the choice is yours. However, please note that without certain data from you, we may not be able to undertake some or all of our obligations to you under our service contract with you, or adequately provide you with our full range of services. If you would like to obtain more details about this, you can contact us using the channels set forth in the “Whom should I contact?” section of this Policy.
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared only with the categories of data recipients listed below. We will only share your data with third parties outside of the Company with your consent, and you will have an opportunity to choose for us not to share your data.
We may disclose your personal data to:
our affiliated entities within our global group of companies worldwide to provide you services such as detecting and dealing with data breaches, illegal activities, and fraud, maintaining the integrity of our information technology systems, as well as other internal administration purposes.
third-party service providers whom we subcontract to work on our behalf or for us and therefore may have access to your data only for purposes of performing these tasks on our behalf and under obligations similar to those described in this Policy, who perform functions such as data processing, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys, marketing support, informational systems technical support, to help us provide, analyze, and improve our services such as data storage, maintenance services, database management, web analytics, improvement of our service features, and to assist us in detecting and dealing with data breaches, illegal activities, and fraud.
governments and/or government-affiliated institutions, courts, or law enforcement agencies to comply with our obligations under relevant laws and regulations, enforce or defend our policies or contract with you, respond to claims, or in response to a verified request relating to a government or criminal investigation or suspected fraud or illegal activity that may expose us, you, or any other of our customers to legal liability; provided that, if any law enforcement agency requests your data, we will attempt to redirect the law enforcement agency to request that data directly from you, and in such event, we may provide your basic contact information to the law enforcement agency.
third parties involved in a legal proceeding, if they provide us with a court order or substantially similar legal procedure requiring us to do so.
We may provide you with opportunities to connect with third-party applications or services. If you choose to use any such third-party applications or services, we may facilitate sharing of your information with your consent. However, we do not control the applications or services of those third parties or how they use your information, and your use of such applications and services is not governed by our Privacy Policy. Please review the terms and the privacy policies of those third parties before using their applications or services.
We will display your personal data and account activity in your profile page and elsewhere on our service portals according to the preferences you set in your account. You can review and revise your profile information at any time. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. In your profile page, we will also display your device information as well as provide the network connection information for the devices to the applications that connect to your devices.
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary for the given purpose for which your data is processed. If you will provide us, or have provided us, consent for us to process your data, we will process your data for no longer than your consent is effective. Notwithstanding the above, we may retain your personal data as required by applicable laws and regulations, as necessary to assist with any government and judicial investigations, to initiate or defend legal claims or for the purpose of civil, criminal, or administrative proceedings. If none of the above grounds for us to keep your data apply, we will delete and dispose of your data in a secure manner according to our Privacy Policy.
Privacy of data subjects who are minors
Our products and services are not targeted to persons who are minors in the jurisdiction in which they reside (generally under the age of 18). We do not knowingly collect or process personal data from persons who are minors. Please note that if you are minors, you should not buy or use our products or services, and we will not be liable for any losses or damages incurred by the unauthorized disclosure or processing of personal data of whom are minors.
Your rights and your personal data
Unless subject to an exemption under applicable privacy laws, you have the following rights with respect to your personal data:
The right to request a copy of your personal data which we hold about you.
The right to request that we correct any personal data that is found to be inaccurate or out of date.
The right to request that we erase your personal data where it is no longer necessary for us to retain such data, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims.
The right to withdraw your consent to the processing at any time, where we rely on your consent to process your data. This includes cases where you wish to opt out of marketing communications that you receive from us.
The right to request that we provide you with your data and, where possible, to transmit that data directly to another data controller, where the processing is based on your consent or is necessary for the performance of a contract with you, and, in either case, we process the data by automated means.
The right to restrict our processing of your personal data where you believe such data to be inaccurate, or our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
The right to object to us using your personal data, where the legal justification for our processing of your personal data is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of legal claims.
The right to lodge a complaint regarding our processing of your data, with the competent authority where you reside or in which your data is processed.
If you would like to exercise any of the above rights, please do so through this webpage: www.qnap.com/sarf.
After receiving your request, we will evaluate your request and inform you how we intend to proceed with your request. Under certain circumstances, in accordance with applicable privacy laws and regulations, we may withhold access to your data, or decline to modify, erase, port, or restrict the processing of your data.
Please be advised that if you exercise the rights to erase data, restrict or object to our processing, or to withdraw your consent, we may not be able to continue providing our services to you if the necessary data is missing for processing.
Transfer, storage, and processing of data abroad
As noted in the “Sharing your personal data” section of this Policy, as a globally operating company, we may share your information with our affiliate companies or third parties. Please refer to the “Sharing your personal data” section of this Policy for the recipients of your data and the reasons for our provision of your data to them. Where such entities are located in other countries and jurisdictions, we will therefore be transferring your personal data outside of the European Economic Area. In making such data transfers, we make sure to protect your personal data by applying the level of security required by applicable privacy laws. Where we transfer your data to a country or jurisdiction that cannot guarantee the required level of protection as required by applicable privacy laws, we have enhanced our IT security measures and have entered into Standard Contractual Clauses (SCCs) with the transferee to require security obligations on the transferee, both of which are intended to increase the protection of your personal data. SCCs are one of a number of "appropriate safeguards" under the applicable privacy laws that enable the transfer of personal data concerning data subjects within the European Economic Area to jurisdictions that have not been designated by the European Commission as possessing an adequate level of data protection. You may request a copy of such SCCs from us, or inquire about transfers of your information, by providing your request to the contact window set forth in the “Whom should I contact?” section of this Policy.
Further processing
If we wish to use your personal data for a new purpose not covered by this Policy, then we will provide you with a new policy explaining this new use prior to commencing such further processing for a new purpose. This new policy sets out the relevant new purpose and processing conditions. In such a case, we will find a lawful basis for further processing, and whenever necessary, we will seek your prior written consent to such further processing.
Security
We protect your data using technical measures to minimize the risks of misuse, unauthorized access, unauthorized disclosure, loss or theft, and loss of access. Some of the safeguards we use are data pseudonymization, data encryption, firewalls, and data access authorization controls. We take our data security very seriously. Therefore the security mechanisms used to protect your data are checked and updated regularly to provide effective protection against abuse.
The servers through which we collect your information are usually encoded using the encryption module of your browser, and are certified by renowned institutions for international encryption technique. If necessary, we use Secure Sockets Layer (SSL) encryption to protect your personal information. Moreover, we have put in place additional and comprehensive state-of-the-art security measures every time your data are accessed through the internet. Firewalls prevent unauthorized access. Diverse encryption and identification layers protect your data from intrusion or disclosure to third parties during data transfer. Furthermore, we internally use sophisticated encoding methods in order to prevent decoding by unauthorized persons. Moreover, an electronic identifier is generated during data transfer to safeguard your information.
For your confidentiality and security, we use IDs and passwords to secure your personal information. It is important for you to protect your ID, password, or any personal information. Do not disclose your personal information, especially your password, to anyone. When you are finished using our services, please do not forget to log out from your account. If you share a computer, whether in a public or private setting, be sure to sign off and close your browsers when finished using a shared computer.
If you believe that the security of your data has been compromised, or if you would like more information on the measures we use to protect your data, you can contact us using the channels set forth in the “Whom should I contact?” section of this Policy.
What are your choices?
You have the choice to allow us to collect and process your data. The collection and processing of your personal data is neither a statutory nor a contractual requirement, although as noted above, we will be unable to provide you with certain services without the necessary data.
If you are dealing with us online, note that most browsers will inform you how to prevent your browser from accepting new cookies, how to receive notifications whenever you receive a new cookie, and how to disable cookies. Additionally, you can disable or delete the data used by browser add-ons, such as Flash cookies, on your browser or on the website of its manufacturer.
You can always choose not to provide us with your data. In case we may need such data to process your requests, we will inform you of our constraints.
To the extent that you have consented to our processing of your data, you can choose to discontinue our processing at any time.
You can choose to request a copy of the personal data we store and process regarding you.
You can choose to add or update data that you have provided us with.
You can choose to erase your data, or choose to restrict our processing of your data instead.
You can choose to port your data to a third party under the conditions stated above.
You can choose to object to our processing of your data.
You can inform us of your choices or request on any data processing aspect listed above using the channels set forth in the “Whom should I contact?” section of this Policy.
In summary, what we are allowed to do with your data—with limited exceptions under applicable privacy laws—is up to you. However, in the event that you choose not to let us further process your data, your choice may affect the delivery of our obligations or services to you. In this case, we will inform you of our constraints.
Whom should I contact?
If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, or if you have any complaints that you would like to discuss with us, please send us a signed and dated request. State your request clearly and accurately within the first sentence of your query. You may contact us through the following methods:
by post to
QNAP Systems, Inc.
Data Protection Officer
3F, No. 22, Zhongxing Rd., Xizhi Dist., New Taipei City 221, Taiwan (R.O.C.)
or
by logging on to www.qnap.com/sarf
In case of disagreements relating to our processing of your personal data, you can submit a request for mediation or other administrative actions to the data protection supervisory authority with the competent authority where you reside or in which your data is processed. Please click here for a list of local data protection authorities in EEA countries: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

Bằng cách gửi biểu mẫu này, bạn đồng ý với Điều Khoản Sử Dụng và Chính Sách Quyền Riêng Tư của QNAP.

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Hỗ trợ kỹ thuật và dịch vụ RMA

Đối với bất kỳ câu hỏi nào về hỗ trợ kỹ thuật và dịch vụ RMA, vui lòng gửi yêu cầu hỗ trợ của bạn từ Cổng dịch vụ QNAP và chúng tôi sẽ trả lời bạn sớm nhất có thể!

Liên hệ Dịch vụ Khách hàng