Extracting debug log from Boxafe
Applied models:
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All NAS Series
Applied Firmware:
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All QTS Firmware Versions
It can happen that some issue is happening when trying to connect to a domain through Boxafe, but it is not possible to, so it will be necessary to collect the debug log for further analysis, together with the NAS dump logs, which will help to troubleshoot the issue, find the root cause and a possible solution. Clicking on the three points up right in the app, you will find out the option “Debug log”, so you can download it to send for verification, please, refer to the picture below for your reference, showing where to download it.
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