Why can't I access my QNAP account with the myQNAPcloud app?

Release date: 2023-04-19

Applicable Products

All NAS series, myQNAPcloud

Symptom

You are able to successfully sign in to account.qnap.com, but receive an error (1012005) when you attempt to sign in through the myQNAPcloud app.

Solution

If the device is not located within China, you'll need to adjust the Region setting with the following process:

Log in to the device.
Open the Control Panel.
Go to General Settings > Region.
Select Global.
Click Apply.

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