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Why I can't log in to the NAS remotely on my mobile apps via myQNAPcloud even though I can still log in to the NAS with my desktop browsers?

Hvorfor kan jeg ikke logge ind på NAS'en eksternt på mine mobilapps via myQNAPcloud, selvom jeg stadig kan logge ind på NAS'en med mine desktopbrowsere?

Last modified date: 2024-08-07

Applicable Products

QNAP mobile applications
myQNAPcloud Link

Solution

QNAP mobile apps establish connections with the NAS via myQNAPcloud Link. If myQNAPcloud Link does not function normally, your mobile apps cannot access your NAS remotely. To resolve this issue, first update both your myQNAPcloud Link and QNAP mobile apps to their latest versions. If the issue still persists, run a diagnostics test for myQNAPcloud Link to identify and troubleshoot potential issues.

Note

To update myQNAPcloud Link to 2.4.51 or later, your NAS must run QTS 4.3.3 or later.

Log in to the NAS as administrator.
Open myQNAPcloud.
Go to myQNAPcloud Link.
Check the status of myQNAPcloud Link.
If the status of myQNAPcloud Link is not normal, run the diagnostics test.
1. Open the option menu on the upper right corner.
2. Select Diagnostics.
3. Run the Diagnostics test.
4. Check the results of the diagnotics test and follow the on-screen instructions to troubleshoot issues.

If your QNAP NAS is running QTS earlier than 4.3.3, you can set up port forwarding on your router. Follow these steps to configure port forwarding

Access router settings: Enter the IP address of your router in a web browser and log in with your username and password for the router management.
Locate port forwarding settings: Look for port forwarding or virtual server settings of your router. They may be located in advanced settings or NAT settings.
Add a port forwarding rule: specify the following information to create a port forwarding rule.
1. Service/application name: Enter a descriptive name for the port forwarding rule.
2. External port range: Specify the range of external ports to forward.
3. Internal IP address: Enter the local IP address of your QNAP device.
4. Internal port: Specify the internal port to which the traffic will be forwarded. For QNAP devices, commonly used ports are 8080 (HTTP) and 443 (HTTPS).
Save settings: Save port forwarding settings after specifying required information. Your router will now forward incoming traffic on the specified ports to your QNAP device.

Anvendelige Produkter

QNAP mobile applications
myQNAPcloud Link

Løsning

QNAP mobilapps opretter forbindelse til NAS via myQNAPcloud Link . Hvis myQNAPcloud Link ikke fungerer normalt, kan dine mobilapps ikke få adgang til din NAS eksternt. For at løse dette problem skal du først opdatere både din myQNAPcloud Link og QNAP mobilapps til deres nyeste versioner. Hvis problemet stadig vedvarer, skal du køre en diagnostisk test for myQNAPcloud Link for at identificere og fejlfinde potentielle problemer.

Bemærk

For at opdatere myQNAPcloud Link til 2.4.51 eller senere, skal din NAS køre QTS 4.3.3 eller senere.

Log ind på NAS som Administrator .
Åbn myQNAPcloud.
Gå til myQNAPcloud Link .
Tjek status for myQNAPcloud Link .
Hvis status for myQNAPcloud Link ikke er normal, skal du køre den diagnostiske test.
1. Åbn valgmulighederne i øverste højre hjørne.
2. Vælg Diagnostik.
3. Kør den diagnostiske test.
4. Tjek resultaterne af den diagnostiske test og følg instruktionerne på skærmen for at fejlfinde problemer.

Hvis din QNAP NAS kører en QTS-version tidligere end 4.3.3, kan du opsætte port forwarding på din router. Følg disse trin for at konfigurere port forwarding

Adgang til routerindstillinger: Indtast IP-adressen på din router i en webbrowser og log ind med dit brugernavn og adgangskode til routeradministration.
Find port forwarding-indstillinger: Se efter port forwarding eller virtuelle serverindstillinger på din router. De kan være placeret i avancerede indstillinger eller NAT-indstillinger.
Tilføj en port forwarding-regel: angiv følgende oplysninger for at oprette en port forwarding-regel.
1. Tjeneste/applikationsnavn: Indtast et beskrivende navn for port forwarding-reglen.
2. Ekstern portrække: Angiv rækken af eksterne porte, der skal videresendes.
3. Intern IP-adresse: Indtast den lokale IP-adresse på din QNAP-enhed.
4. Intern port: Angiv den interne port, som trafikken skal videresendes til. For QNAP-enheder er almindeligt brugte porte 8080 (HTTP) og 443 (HTTPS).
Gem indstillinger: Gem port forwarding-indstillingerne efter at have angivet de nødvendige oplysninger. Din router vil nu videresende indgående trafik på de angivne porte til din QNAP-enhed.

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