How do I collect diagnostic logs without using the Helpdesk app?

Last modified date: 2025-04-23

Applicable Products

QTS 4.3.3 or later, QuTS hero

Scenario

If the Helpdesk app isn’t responding or is stuck on the loading page, you will be unable to collect diagnostic logs through the web interface.

Procedure

Open an SSH connection to the NAS. See here.
Confirm that you are connected with the admin account.
Optional: If you are using an administrator group account, run the following command to change your privileges.
sudo -i
Run the following commands to retrieve the logs.
/mnt/ext/opt/qdesk/www/data/script/get_log 'get_hwsn'; cp /tmp/helpdump/* /share/Public/
Locate the diagnostic log in the “Public” folder in File Station.
Optional: If you can’t access the web interface, copy the logs from the /share/Public directory. See here.

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