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FAQ

After update to firmware 4.5.1 HD player is not able to play my Videos

Release date: 2020-11-25

Applied models:

All NAS Series

Applied Firmware:

4.5.1 and above

After you update to the firmware 4.5.1 or higher, please install the APP Caying MediaSign and enable the Basic license (for free) in the app License center. This will install the necessary codecs in your NAS to play your videos normally using HD player.

Related Documents:
About Cayin MediaSign Player
How to Transcode Videos and View HEIC Photos With CAYIN MediaSign Player Installed
Purchase Cayin MediaSign License

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