Why I can't play MOV or MP4 files in Photo Station, Video Station and QuMagie on my NAS?
Applicable Products:
- Multimedia Console
- Cayin Mediasign Player
- QTS 4.4.1 or later.
After QTS 4.4.1 or later version, the application Cayin Mediasign Player becomes the necessary media decoder for playing the media files.
Install Cayin Mediasign player
Follow the steps to install Cayin Mediasign Player.
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Log in to QTS as an administrator.
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Open App Center.
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Search Cayin Mediasign Player
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Click Buy license
QNAP Software Store page opens.
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Select the Cayin Mediasign version. see the difference below.
- Basic version USD $0.00 ( Free version)
- Plus version USD $11.99
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Click CHECKOUT NOW.
QNAP ID login page opens
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Login to your QNAP ID.
Checkout page opens.
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Click Place the order.
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Click Install in App Center.
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Basic and Plus Comparison
Normally Free Basic version is enough for playing general mov and mp4 files, however If you find the pictures or videos taken on the mobile phone can't be viewed correctly, you may need to install Plus version of Cayin Mediasign for extra HEIF and HEVC format support.
| Plus | Basic | |
|---|---|---|
| Supported image format and video codecs | HEIF / HEVC (H.265) / AVC (H.264) / MPEG-2 / MPEG-4 / VP8 / VP9 / WMV1 / WMV2 / VC-1 / Theora | AVC (H.264) / MPEG-2 / MPEG-4 / VP8 / VP9 / WMV1 / WMV2 / VC-1 / Theora |
| Supported audio codecs | ADPCM / MP3 / PCM / Vorbis / AAC / Opus | ADPCM / MP3 / PCM / Vorbis / AAC / Opus |
| Supported transcoding formats | MP4 / 3GP / ASF / AVI / M4V / MPEG / MP4 / TS / WMV / MKV | MP4 / 3GP / ASF / AVI / M4V / MPEG / MP4 / TS / WMV / MKV |
Still some media files can't be played after installing Cayin Mediasign player.
- Open Video Station.
- Locate the media file which can't be played.
- Right-click the media file and select Information from the drop-down menu.
Information window opens - Under info tab, make sure the video or audio codecs are in the supported list.
