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Why does OCR Converter fail to install with the error “Failed to create the PostgreSQL database. Reinstall OCR Converter” ?

Last modified date: 2023-06-01

Applicable Products

All NAS Series
QTS | QuTS Hero
OCR Converter

Scenario

When trying to install OCR Converter, it fails with the error: "Failed to create the PostgreSQL database. Reinstall OCR Converter”.

Solution

OCR Converter database needs to use the TCP port 5018. If another application uses this port, the installation may fail. It is suggested to disable (or remove) any third-party applications that may be using the port, prior to install OCR Converter.

Further Reading

How to Use OCR Converter to Recognize and Extract Text from Images?

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