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FAQ

Why does WinRAR show file names as unrecognized characters and fail to decompress files compressed with Web File Manager?

Release date: 2017-03-20

Applied Models:

All NAS series

Answer:

This is because Web File Manager uses UTF-8 encoding for compression. WinRAR v3.92 and earlier versions cannot fully support UTF-8 encoded files. Please use latest WinRAR or WinZip as an alternative solution for decompression.

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