Why do I get an incompatibility error when creating a Snapshot Replicas job? How can I resolve this?
Last modified date:
2025-09-05
Applicable Products
- QuTS hero h5.3.0 or later
- Snapshot Manager
Overview
A Snapshot Replica job allows you to replicate snapshots from one QNAP device to another for backup or disaster recovery.
Starting with version h5.3.0, QuTS hero introduced significant architectural changes that affect Snapshot Replica jobs. When creating a Snapshot Replica job, if the source device is running QuTS hero h5.3.0 or later, but the destination device is running QuTS hero h5.2.x or earlier, the system will display an error message.
Details
The following table shows QuTS hero h5.3.0 version compatibility between source and destination devices when you create a Snapshot Replica job:
| Source QuTS hero Version | Destination QuTS hero Version | Compatible? |
|---|---|---|
| Any version | ≥ h5.3.0 | Yes |
| ≥ h5.3.0 | < h5.3.0 | No |
Solution
If you encounter a version incompatibility error when creating a Snapshot Replica job in QuTS hero h5.3.0, try one of the following:
- Select another destination device running QuTS hero h5.3.0 or later.
- Update the QuTS hero version on the selected destination device to h5.3.0 or later.NoteRemember to back up your data before updating the firmware.
