Why do Qsync status icons not appear on my files and folders in macOS Finder?

Last modified date: 2024-07-22

Applicable Products

Qsync Client (macOS) 5.0.0 and later

Overview

In macOS Finder, Qsync status icons sometimes may not appear on files and folders after you have enabled Qsync Client's Space-Saving Mode. Consequently, you may not be able to open online-only files.

Qsync status icons normally appear as in the following image:

Solution

To ensure that Qsync status icons are displayed in macOS Finder, perform the following steps:

For macOS Ventura 13

On your Mac, go to Apple menu > System Settings > Privacy & Security > Extensions > Added extensions.
For each service, disable the "Finder extensions" option.
Click Done.
For each service, enable all the "Finder extensions" option.
Click Done.

For macOS Monterey 12 (or earlier versions)

On your Mac, go to Apple menu > System Preferences > Extensions > Finder Extensions.
Disable all extensions.
Enable all extensions.

Warning

Third-party extensions in macOS Finder may interfere with Qsync Finder Integration and affect its operation. You may need to disable other third-party Finder extensions to ensure that Qsync Finder Integration can function correctly.

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