How can an administrator help me change my password?

Last modified date: 2025-12-31

Applicable Products

All QNAP NAS devices

Scenario

If you are a regular user and forgot your NAS password, you should contact a system administrator for assistance. Only administrators have the privilege to change user passwords in Control Panel. They can update a user password without affecting other account settings. Once your password is reset, you can log in with this new password.

The password reset procedure varies, depending on the type of your user account.

Procedure

Change the password of a local user account

Log in to QTS or QuTS hero as an administrator.
Go to Control Panel > Privilege > Users.
Locate the account that needs a password change.
In the Action column, click Change Password.
In the Change Password window:
- Enter the new password.
- Re-enter the password in the Verify new password field.
Click Apply to save the changes.

Important

Only administrators can perform this task. Follow the on-screen instructions to create a new password that meets the password requirements. For the default administrator account "admin", the password cannot be the same as the MAC address of Adapter 1 or the Cloud Key of the device.