Customer Service
Should you encounter any errors when using the QNAP product, please do the following:
1. Read the "User Manual" & "Quick Installation Guide" carefully. Check the connection of the network cable(s) and the network settings of the product again.
2. "Download" the latest product firmware/ utility for your QNAP product and try again.
3. Read the "Frequently Asked Questions" on the QNAP website, you may find a solution to your problem.
4. Check the QNAP Forum for any solutions or answers. You may also post your questions on the forum.
5. Report your questions by the "Online Support Form" on the QNAP website.
6. If there is a hardware defect, please contact your local dealer or distributor for repair service.

If your problems could not be solved by the above steps, please contact your local dealer or distributor or QNAP for immediate service.

Your call is important to us. However, if the line is busy, please submit an online support form. We will get back to you as soon as we can.

Global Skype support

09:30–24:00 (GMT + 08:00 Taipei Time, Mon. - Fri.)
Skype : qnapskype

USA & Canada

Tech Support Service Hours: 07:00–18:00 (GMT -08:00 Pacific Time, Mon. - Fri.)
Service Hotline: +1-909-595-2782

To contact our storage product specialist, please call 909-595-2782

Taiwan (Headquarters)

09:30–18:30 (GMT + 08:00 Taipei Time, Mon. - Fri.)
Service Hotline: +886-2-2641 2000 ext. 6

China

09:30–18:30 (GMT+08:00 Beijing Time, Mon. - Fri.)
Service Hotline: +86-10-62682131

Germany

09:00–17:00 (UTC +01:00, Central European Time, Mon. - Fri.)
Service Hotline: +49-89-381562991

Netherlands

08:30–17:30 (GMT +01:00, Central European Time, Mon. - Fri.)
Service Hotline: +31(0)107600830

UK

08:30–16:30 (GMT, Greenwich Mean Time, Mon. - Fri.)
Service Hotline: +44(0)2036-081-969

Russia

9:00-18:00 (GMT +4:00) Moscow, St. Petersburg, Volgograd
Service Hotline: +7 (495) 587 76 20