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FAQ

Qulog Error "A service exception occurred. (500)" or "A system overload error occurred The search range has been exceeded"

Last modified date: 2021-07-02

Applied models:

All NAS Series

Applied Firmware:

4.4.1 or above

If you encounter an error message "A service exception occurred. (500)" or "A system overload error occurred The search range has been exceeded" in Qulog, this is due to there are too many entries in the log. A work around for this is to use the Advanced Search option and reduce the number of days to list, for example "last 7 days". Once the list has been reduced, the error should no longer occur.

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