How do I enable Remote Support on my QNAP routers?


Last modified date: 2023-01-13

Applicable Products

  • QHora series

Procedure

Follow the steps below to set up remote support QNAP routers

  1. Login into QNAP router as admin

  2. Click (more) on the top-right corner
    Drop-down menu appears

  3. Click QNAP Remote Support
    QNAP Remote Support window appears

  4. Fill in the following information

    • Ticket ID
      Note: the Ticket ID matches the Q-DDDDDD-DDDDD (D: numbers) pattern
    • Your Email Address
      Note: your email address must match the email address while submitting the above ticket.
  5. Login in your QNAP ID if prompted

  6. Finish


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