Why are the parental control rules not filtering the selected web content?

Last modified date: 2023-09-07

Applicable Products

QHora-301W
QMiro-201W
QMiroPlus-201W

Solution

If the configured parental control roles are not functioning, refer to the following troubleshooting tips.

Make sure the device you are using is on the device list for the correct parental controls role in QuRouter.
Ensure that the device you are using has not established a link with the required domain prior to configuring the web content filters in the parental control role.
Delete all browsing data, including cookies and web history.
Clear the DNS cache of the device you are using.
Ensure that the default gateway of the device you are using is the interface address of the router.
Check the DNS server information. If the server is configured to use an internal DNS (iDNS) server, make sure that the router's interface address is configured as the iDNS gateway.

If the issue persists, contact QNAP Customer Service.

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