How to get a refund if I have purchased the wrong license product?

Last modified date: 2023-08-03

Applicable Products:

All License products of Software Store
exFAT

Please make sure that the license is still within 14 days of purchase, then follow the instructions below to get a refund.

If the license is activated on a NAS, please deactivate it first
Go to the Software Store
to find your order number, the path: Software Store > My Account > My Orders
Click the “ReturnOrder” button and it will auto send the request to the relevant departments for processing. The refund process usually takes 7-10 business days
Note: The “ReturnOrder” option will only be available 24 hrs after the purchase date and time, up till the 14th day.

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