How do I reset my NAS settings?
Last modified date:
2025-10-01
Applicable Products
QTS, QuTS hero
Overview
QNAP NAS devices can be reset using hardware or software options. Some reset methods restore settings while retaining user data, while others delete all data and settings. Review each method below, and always back up your data before performing any reset.
Hardware reset
Hardware resets require physical access to the rear of the NAS.
- Locate the reset button on the rear panel of your NAS.
- Use a paper clip or similar blunt object to gently press and hold the reset button until you feel a small click.
- Maintain pressure and follow one of these reset options:
Option Description Short press (3 seconds) The NAS beeps once to indicate a successful reset.
- Your data remains intact.
- The following settings are restored to default:
- Admin password: Reset to default or first MAC address. See here.
- Security level: Set to Low (allows all connections)
- Service binding: All NAS services available on all interfaces
- System port: Set to 8080
- Network (TCP/IP) settings: Switched to DHCP, disables Jumbo Frame and VLANs,
Port Trunking set to Active Backup (on dual LAN models)
Long press (10 seconds) Two beeps: one at 3 seconds and another at 10 seconds.
- Your data remains intact.
- All shared folders are deleted.
To restore, see here. - All system settings are restored to default.
Software reset
Software resets require access to the QTS or QuTS hero web interface.
- Log in with an administrator account.
- Go to Control Panel > Backup / Restore > Restore to Factory Default.
- Choose one of the following options:
Option Description Restore Factory Defaults & Format All Volumes Warning: This option deletes all user data and volumes.
Restores system settings to default and formats all disk volumes.Reset Settings Restores all system settings to default without deleting your data. Similar to a long hardware reset. Reinitialize NAS Warning: This will erase all data and require you to set up your NAS again.
The NAS reboots and starts the QTS/QuTS hero Quick Setup wizard.
