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Why can't I find my QMiroPlus router in the QuRouter mobile app?

Last modified date: 2023-01-11

Applicable Products

QuRouter mobile app, QMiroPlus-201W

Scenario

Your QMiroPlus device is connected to a QNAP ID (QID), but isn't displayed in the QuRouter mobile app.
When you go to QuRouter > DDNS on the QMiroPlus device, you receive the following error:

Solution

To resolve this issue, you must register your QuMiroPlus device with QID from the QuRouter UI.

Go to the QuRouter web UI at 192.168.100.1.
A login page opens.
Sign in with your QNAP ID.
The Local Account window opens.
Enter the credentials for a local account on the QMiroPlus device.
Click OK.
The QuRouter web UI opens and displays the Edit Device Name window.
Specify a name to identify the device.
Click OK.
The device is registered with your myQNAPcloud account.
Verify that the device is connected to your QID.
1. Go to https://www.myqnapcloud.com.
2. Sign in with your QID.
3. Verify the device is listed in the My Devices section.

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