Why can't I join my NAS to AD Domain Server?

Last modified date: 2022-06-24

Applicable Products:

All NAS series

You can perform the preliminary problem diagnostic with the following points:

Use ping command to check whether you can ping from the NAS to the following:
- AD server IP
- DNS server IP
- Domain name
Check the time difference between your NAS and your domain controller to make sure they are consistent.
Check that the DNS server of your NAS is the same as your Domain Controller DNS. It MUST be your domain DNS server. If you use an external DNS server, you will not be able to join the domain.

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