Why can't I access Control Panel on the QTS or QuTS hero desktop?
Last modified date:
2025-08-27
Applicable Products
QTS, QuTS hero
Analysis
There are several scenarios in which you may not be able to access Control Panel from the QTS or QuTS hero desktop.
Scenario 1
The Control Panel shortcut might have been removed from the system desktop, but you can still access Control Panel by opening the desktop Main Menu.
Solution
- Click
(Main menu) on the top-left corner, and then click Control Panel:
- Create a desktop shortcut for Control Panel. For details, see the FAQ How can I create an app shortcut on the Desktop of my NAS?
Scenario 2
You are not in the administrator user group. Only administrators (users in the administrator group) can access the Control Panel.
Solution
Add your user account to the administrator user group:
- Login to your NAS with the default administrator "admin" account.TipFor details on default administrator "admin" account, see What is the default system administrator password for my NAS?
- Open Control Panel.
- Go to Privileges > User Groups.
- Locate the "administrators" group and click the Edit Group Users icon.
The Edit User Groups window appears. - Locate the user account to add and click the checkbox to select.
- Click Apply.
The selected user is now an administrator. You can now login with the user account and Control Panel should be accessible. If Control Panel is not accessible, see the other solutions listed in this FAQ.
Scenario 3
Your system configuration file is corrupted. If your system configuration file is corrupted, this may cause Control Panel to become inaccessible.
Solution
Restore the system configuration file by performing these steps:
- Login to your NAS with default administrator "admin" account using SSH.
For details, see How do I access my QNAP NAS using SSH?. - Execute the following command:
cp /etc/default_config/group /etc/config - Close the SSH shell and open the web interface to your NAS.
- Log in with default administrator "admin" account.
- Verify that your user group settings are configured correctly. To designate a user as an adminsitrator of your NAS, ensure that user has been added to the "administrators" group.
