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How to Back Up and Restore Qsync Folders in HBS 3

Last modified date: 2025-08-15

How to Back Up and Restore Qsync Folders in HBS 3

Important:

This feature is available in HBS 3 v.16 and later.

Qsync enables efficient file synchronization between a QNAP NAS and linked devices such as computers, laptops, and mobile devices. To back up and restore Qsync folders in HBS 3, you must create sync jobs instead of backup and restore jobs. The type of sync job depends on whether you are backing up or restoring your Qsync folders, and whether the backup location is on the same NAS device.

Backup Location

Backing Up Qsync Folders

Restoring Qsync Folders

Same NAS device

One-way sync job

One-way sync job

Different NAS device

Active sync job

Note:

HBS 3 currently does not support using the .Qsync folder as the source of a Cloud Sync job.

Locating Qsync Folders

Although the Qsync function is visible in the navigation panel in File Station, Qsync folders are hidden by default. You must change the hidden files setting in File Station in order to locate the Qsync folders.

  1. Open File Station.
  2. Click , and then click Settings.

    The Options window opens.

  3. Select Show hidden files on NAS.
  4. Click Close.
  5. In the file navigation panel, go to homes > [USER_NAME].

    The .Qsync folder for the specified account user appears.

Backing Up Qsync Folders

To back up Qsync folders in HBS 3, you must create a one-way sync job.

  1. Open HBS 3.
  2. Go to Sync.
  3. Click Create, and then click One-way Sync Job.

    The Create a Sync Job window opens.

  4. Select Local NAS or Remote NAS as the destination storage space.
  5. Click Select.
  6. Optional:  Specify the job identification information.

    Field

    User Action

    Job Name

    Specify a job name that does not contain the following characters:

    / | \ : ? < > * "

    Description

    Specify a job description.

  7. Select the paired folders.
    Important:

    Do not select more than one pair of folders.

    1. Under the source, click .

      A dialog box opens.

    2. Select the homes folder.
      Note:

      Only the .Qsync folders in the selected folder will be backed up.

    3. Click OK.

      The dialog box closes.

    4. Under the destination, click .

      A dialog box opens.

    5. Select a folder.
      Important:

      If the destination NAS has also enabled Qsync, do not select homes as the destination folder.

    6. Click OK.

      The dialog box closes.

    7. Tip:

      Click  to edit an existing folder.


  8. Click Next.
  9. Optional:  Configure the schedule settings.

    Option

    Description

    Real-time synchronization

    Copies new, modified, or renamed data immediately after changes are made.

    Scheduler

    Runs the job on a repeating schedule.

    Important:

    Only 30 schedules can be created per job.

    1. Click .

      The Schedule window opens.

    2. Configure the schedule.

    3. Click OK.

    Run after job

    Runs the job after a linked job finishes running.

    Note:

    A job must be selected from the Select a job menu.

    Important:

    If you create multiple sync jobs for the Qsync folders, select Run after job to ensure the job schedules do not overlap.

    No schedule

    Runs only when a user starts the job.

    Sync now

    Runs the job immediately after the job is created.

  10. Click Next.
  11. Disable filters.
    1. Click Methods.
    2. Deselect Enable filters.
  12. Configure the job policies.
    1. Click Policies.
    2. Optional:  Select Remove additional files in destination folder.
    3. Select Sync Qsync folders only.
  13. Optional:  Configure the job options.
    Note:

    Some options are only available with certain destination types.

    1. Click Options.

      Option

      Description

      Maximum log size

      Specifies the maximum size of log files.

      The log file size cannot exceed 1024 MB.

      Enable debug logging

      Adds the default debug configuration to the log file list when the job is running and generating log files.

      Notification trigger

      Specifies whether notifications should be sent after a job event.

      For more information, please see the Notification Center documentation.

      Connection timeout (seconds)

      Specifies how long to wait before the connection times out.

      Retries

      Specifies the number of times to retry the connection.

      Retry intervals

      Specifies how long to wait between retrying the connection.

      Skipped file limit

      Specifies a maximum number of files to skip.

      After exceeding this limit, real-time jobs enter a warning state and scheduled jobs are suspended.

      Concurrent file processing limit

      Specifies how many files to transmit at once.

      Tip:

      Processing files concurrently can improve the transmission rate, but uses more system resources. Use the default setting if you are unsure.

      Restart after abnormal termination

      Restarts the job if it abnormally terminates while running.

  14. Optional:  Configure the network interface assignment.
    Note:

    This setting is only available when your NAS has two or more network interface connections. For details, see the Network & Virtual Switch section of the QTS User Guide or the QuTS hero User Guide.

    1. Click Network.

      Option

      Description

      Automatic (Optimized)

      HBS 3 selects the least busy and highest-performing network interface.

      Default Route

      HBS 3 selects a network interface based on the packet-forwarding rule for traffic without a specific route.

      Important:

      This option does not automatically optimize traffic for migration.

      Manual

      You can manually select which network interface to use for this job.

      Important:

      This option does not automatically optimize traffic for migration.

  15. Click Next.
  16. Review the job summary.
  17. Click Create.

    HBS 3 creates a one-way sync job for backing up Qsync folders.

  18. Optional:  Back up manually.
    1. Go to Sync.
    2. Select the sync job you created for backing up your Qsync folders.
    3. Click Sync now.

      HBS 3 backs up your Qsync folders.

Restoring Qsync Folders Backed Up on the Same NAS

To restore Qsync folders backed up on the same NAS, you must create a one-way sync job.

  1. Open HBS 3.
  2. Go to Sync.
  3. Click Create, and then click One-way Sync Job.

    The Create a Sync Job window opens.

  4. Select Local NAS as the destination storage space.
  5. Click Select.
  6. Optional:  Specify the job identification information.

    Field

    User Action

    Job Name

    Specify a job name that does not contain the following characters:

    / | \ : ? < > * "

    Description

    Specify a job description.

  7. Select the paired folders.
    Important:

    Do not select more than one pair of folders.

    1. Under the source, click .

      A dialog box opens.

    2. Select the folder where your Qsync folders are backed up.
    3. Click OK.

      The dialog box closes.

    4. Under the destination, click .

      A dialog box opens.

    5. Select the homes folder.
      Note:

      Only the .Qsync folders in the homes folder will be restored.

    6. Click OK.

      The dialog box closes.

    7. Tip:

      Click  to edit an existing folder.


  8. Click Next.
  9. Optional:  Configure the schedule settings.

    Option

    Description

    Real-time synchronization

    Copies new, modified, or renamed data immediately after changes are made.

    Scheduler

    Runs the job on a repeating schedule.

    Important:

    Only 30 schedules can be created per job.

    1. Click .

      The Schedule window opens.

    2. Configure the schedule.

    3. Click OK.

    Run after job

    Runs the job after a linked job finishes running.

    Note:

    A job must be selected from the Select a job menu.

    Important:

    If you create multiple sync jobs for the Qsync folders, select Run after job to ensure the job schedules do not overlap.

    No schedule

    Runs only when a user starts the job.

    Sync now

    Runs the job immediately after the job is created.

  10. Click Next.
  11. Disable filters.
    1. Click Methods.
    2. Deselect Enable filters.
  12. Optional:  Configure the job policies.
    1. Click Policies.
    2. Optional:  Select Remove additional files in destination folder.
      Warning:

      Selecting this option deletes all files created after the backup.

    3. Select Sync Qsync folders only.
  13. Optional:  Configure the job options.
    Note:

    Some options are only available with certain destination types.

    1. Click Options.

      Option

      Description

      Maximum log size

      Specifies the maximum size of log files.

      The log file size cannot exceed 1024 MB.

      Enable debug logging

      Adds the default debug configuration to the log file list when the job is running and generating log files.

      Notification trigger

      Specifies whether notifications should be sent after a job event.

      For more information, please see the Notification Center documentation.

      Connection timeout (seconds)

      Specifies how long to wait before the connection times out.

      Retries

      Specifies the number of times to retry the connection.

      Retry intervals

      Specifies how long to wait between retrying the connection.

      Skipped file limit

      Specifies a maximum number of files to skip.

      After exceeding this limit, real-time jobs enter a warning state and scheduled jobs are suspended.

      Concurrent file processing limit

      Specifies how many files to transmit at once.

      Tip:

      Processing files concurrently can improve the transmission rate, but uses more system resources. Use the default setting if you are unsure.

      Restart after abnormal termination

      Restarts the job if it abnormally terminates while running.

  14. Click Next.
  15. Review the job summary.
  16. Click Create.

    HBS 3 creates a one-way sync job for restoring Qsync folders backed up on the same NAS.

  17. Optional:  Restore manually.
    1. Go to Sync.
    2. Select the sync job you created to restore your Qsync folders.
    3. Click Sync now.

      HBS 3 restores your Qsync folders.

Restoring Qsync Folders Backed Up on a Different NAS

To restore Qsync folders backed up on a different NAS, you must create an active sync job.

  1. Open HBS 3.
  2. Go to Sync.
  3. Click Create, and then click Active Sync Job.

    The Create a Sync Job window opens.

  4. Select Remote NAS as the destination storage space.
  5. Select the account where your Qsync folders are backed up.
  6. Click Select.
  7. Optional:  Specify the job identification information.

    Field

    User Action

    Job Name

    Specify a job name that does not contain the following characters:

    / | \ : ? < > * "

    Description

    Specify a job description.

  8. Select the paired folders.
    Important:

    Do not select more than one pair of folders.

    1. Under the source, click .

      A dialog box opens.

    2. Select the folder where your Qsync folders are backed up.
    3. Click OK.

      The dialog box closes.

    4. Under the destination, click .

      A dialog box opens.

    5. Select the homes folder.
      Note:

      Only the .Qsync folders in the homes folder will be restored.

    6. Click OK.

      The dialog box closes.

    7. Tip:

      Click  to edit an existing folder.


  9. Click Next.
  10. Optional:  Configure the schedule settings.

    Option

    Description

    Real-time synchronization

    Copies new, modified, or renamed data immediately after changes are made.

    Scheduler

    Runs the job on a repeating schedule.

    Important:

    Only 30 schedules can be created per job.

    1. Click .

      The Schedule window opens.

    2. Configure the schedule.

    3. Click OK.

    Run after job

    Runs the job after a linked job finishes running.

    Note:

    A job must be selected from the Select a job menu.

    Important:

    If you create multiple sync jobs for the Qsync folders, select Run after job to ensure the job schedules do not overlap.

    No schedule

    Runs only when a user starts the job.

    Sync now

    Runs the job immediately after the job is created.

  11. Click Next.
  12. Disable filters.
    1. Click Methods.
    2. Deselect Enable filters.
  13. Optional:  Configure the job policies.
    1. Click Policies.
    2. Optional:  Select Remove additional files in destination folder.
      Warning:

      Selecting this option deletes all files created after the backup.

    3. Select Sync Qsync folders only.
  14. Optional:  Configure the job options.
    Note:

    Some options are only available with certain destination types.

    1. Click Options.

      Option

      Description

      Maximum log size

      Specifies the maximum size of log files.

      The log file size cannot exceed 1024 MB.

      Enable debug logging

      Adds the default debug configuration to the log file list when the job is running and generating log files.

      Notification trigger

      Specifies whether notifications should be sent after a job event.

      For more information, please see the Notification Center documentation.

      Connection timeout (seconds)

      Specifies how long to wait before the connection times out.

      Retries

      Specifies the number of times to retry the connection.

      Retry intervals

      Specifies how long to wait between retrying the connection.

      Skipped file limit

      Specifies a maximum number of files to skip.

      After exceeding this limit, real-time jobs enter a warning state and scheduled jobs are suspended.

      Concurrent file processing limit

      Specifies how many files to transmit at once.

      Tip:

      Processing files concurrently can improve the transmission rate, but uses more system resources. Use the default setting if you are unsure.

      Restart after abnormal termination

      Restarts the job if it abnormally terminates while running.

  15. Optional:  Configure the network interface assignment.
    Note:

    This setting is only available when your NAS has two or more network interface connections. For details, see the Network & Virtual Switch section of the QTS User Guide or the QuTS hero User Guide.

    1. Click Network.

      Option

      Description

      Automatic (Optimized)

      HBS 3 selects the least busy and highest-performing network interface.

      Default Route

      HBS 3 selects a network interface based on the packet-forwarding rule for traffic without a specific route.

      Important:

      This option does not automatically optimize traffic for migration.

      Manual

      You can manually select which network interface to use for this job.

      Important:

      This option does not automatically optimize traffic for migration.

  16. Click Next.
  17. Review the job summary.
  18. Click Create.

    HBS 3 creates an active sync job for restoring Qsync folders backed up on a different NAS.

  19. Optional:  Restore manually.
    1. Go to Sync.
    2. Select the sync job you created to restore your Qsync folders.
    3. Click Sync now.

      HBS 3 restores your Qsync folders.

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