Which Uninterruptible Power Supply (UPS) events can QTS or QuTS hero handle?


Last modified date: 2022-06-24
Applicable Products:
  • All QTS / QuTS hero Firmware Versions
  • All NAS Series

QTS & QuTS hero can handle the following UPS events:


UPS event NAS Status NAS Action
OnLine (OL) Normal None
OnSmartBoost (OSB) Normal None
OnBatteryTest (OBT) Normal None
OnBattery (OB) Abnormal Auto-protection or Shutdown
Off (OFF) Abnormal Shutdown NAS

UPS status notes:

  • QNAP devices normally check the UPS status every 15 seconds.
  • Upon detecting OB status (and the NAS is not in battery test mode), the device enters either an Auto-protection or Shutdown mode depending on the configured power failure period settings.
  • If the UPS is in low-battery mode, the Auto-protection or Shutdown countdown period is automatically set to 30 seconds.
  • In Auto-protection or Shutdown mode, the device checks the UPS status every 5 seconds until powered off.
  • The NAS returns to normal status when the UPS status returns to Online (OL).

For details, see the following diagram:

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