FAQ

[iOS Qfile, Qvideo] The 3rd party player options are gone when I am at the remote site to use mobile data

Last modified date: 2022-03-30

Applied models:

All NAS Series

Applied firmware:

All NAS firmware

Scenarios:

When I am in LAN, there are 3rd party player options to choose from. However, when I am at a remote site/using mobile data, those options are gone.

Solution:

Those 3rd party player options are only available when remote accessing your NAS through FQDN/Public IP address; those options are not supported if connecting your NAS through myQNAPcloud Link. In this case, users will need to set up FQDN to be able to play videos with 3rd party APP when remote connecting to a NAS.

To check if you are accessing your NAS via myQNAPcloud Link; please refer to the picture below:

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