Why can’t I play audio files that use AC3 and DTS audio formats?

Last modified date: 2022-10-05

Applicable Products:

Multimedia

Licensing issues may prevent AC3, DTS, or Dolby Digital audio formats from being played.

Potential solutions for this issue are:

Convert the file to supported formats, such as AAC or MP3, using a third-party converter on your computer.
Play the videos with a third-party player, such as VLC media player.

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