Why Hikvision mounted NAS SMB share but failed to formatting?
Applicable Products
QTS
Symptom
Hikvision cameras can mount a NAS SMB shared folder, but when trying to format the folder inside the camera interface, it fails with the error:
“Formatting failed. Please replace memory card & try again.”
Solution
Hikvision cameras require the NAS SMB folder to be completely empty before formatting.
If system-generated folders like @Recycle or @Recently-Snapshot exist, the camera will treat them as existing data and block formatting.
Please follow the steps to make the target share empty:
1. Disable Recycle Bin:
(1) Go to Control Panel > Privilege > Shared Folders.
(2) Select the recording folder > Edit Properties.
(3) Uncheck Enable Recycle Bin.
2. Disable Snapshot Directory:
(1) Go to Control Panel > Storage & Snapshots > Global Settings (at the top right with a gear logo)
(2) Go to Snapshot tab
(3) Uncheck Make snapshot directory (@Recently-Snapshot) visible in share folder root.
3. Ensure Folder Is Empty:
(1) Verify that the recording folder has no hidden files or subfolders.
(2) If needed, manually delete existing system folders.
4. Retry on Camera:
