QNAP Newsroom
Keep up to date with the latest QNAP news, awards and connect with our team
QNAP Launches myRMA Service To Offer Users Simple and Transparent RMA Process
Taipei, Taiwan, July 22, 2019 – To improve the quality and transparency of product repair services, QNAP® Systems, Inc. today launched myRMA, providing users suitable Return Material Authorization (RMA) services based on their product warranty status in the event of product damage.
QNAP has been largely investing in online service optimization. Users can now access the new Service Portal by logging in to the QNAP official website with their QNAP ID. In the event of product damage, users can contact QNAP by creating a support ticket on the Service Portal. Based on the user’s product condition, QNAP customer service will verify if RMA is required. If the product warranty is still valid, users can receive repair or replacement services for free.
If the product warranty has expired, QNAP myRMA also offers paid repair services. QNAP customer service will verify the product condition and give a repair quotation based on three damage levels. (Please see the table below for each damage level definition.) The QNAP repair quotation includes the following costs: replacement of components, labor, and one-way shipping. After users agree to the total costs listed in the repair quotation and complete online payment, they can send the defective product to a QNAP designated service center for repair. QNAP offers all repaired out-of-warranty products a free 180-day warranty period, starting from the repaired product delivery date.
| Damage Level | Level 1 | Level 2 | Level 3 |
| Description | Firmware reinstallation; small components repairs or replacements | Major component repairs or replacements | A major component with other small components repairs or replacements |
QNAP’s myRMA Process
Về QNAP
QNAP Systems, Inc. (Quality Network Appliance Provider) là tập đoàn công nghệ đến từ Đài Loan, dẫn đầu toàn cầu trong lĩnh vực giải pháp lưu trữ mạng (NAS), giám sát thông minh và hạ tầng mạng. QNAP luôn tiên phong đổi mới, mang đến các sản phẩm và dịch vụ giúp doanh nghiệp và cá nhân lưu trữ, bảo vệ, quản lý và khai thác dữ liệu an toàn, hiệu quả. Các thiết bị NAS của QNAP được đánh giá cao nhờ khả năng hỗ trợ ảo hóa, mở rộng mạng và quản lý đám mây, giúp người dùng tận dụng tối đa tài nguyên lưu trữ.
