QNAP Newsroom
Keep up to date with the latest QNAP news, awards and connect with our team
QNAP Launches myRMA Service To Offer Users Simple and Transparent RMA Process
Taipei, Taiwan, July 22, 2019 – To improve the quality and transparency of product repair services, QNAP® Systems, Inc. today launched myRMA, providing users suitable Return Material Authorization (RMA) services based on their product warranty status in the event of product damage.
QNAP has been largely investing in online service optimization. Users can now access the new Service Portal by logging in to the QNAP official website with their QNAP ID. In the event of product damage, users can contact QNAP by creating a support ticket on the Service Portal. Based on the user’s product condition, QNAP customer service will verify if RMA is required. If the product warranty is still valid, users can receive repair or replacement services for free.
If the product warranty has expired, QNAP myRMA also offers paid repair services. QNAP customer service will verify the product condition and give a repair quotation based on three damage levels. (Please see the table below for each damage level definition.) The QNAP repair quotation includes the following costs: replacement of components, labor, and one-way shipping. After users agree to the total costs listed in the repair quotation and complete online payment, they can send the defective product to a QNAP designated service center for repair. QNAP offers all repaired out-of-warranty products a free 180-day warranty period, starting from the repaired product delivery date.
| Damage Level | Level 1 | Level 2 | Level 3 |
| Description | Firmware reinstallation; small components repairs or replacements | Major component repairs or replacements | A major component with other small components repairs or replacements |
QNAP’s myRMA Process
About QNAP
QNAP (Quality Network Appliance Provider) is devoted to providing comprehensive solutions in software development, hardware design and in-house manufacturing. Focusing on storage, networking and smart video innovations, QNAP now introduce a revolutionary Cloud NAS solution that joins our cutting-edge subscription-based software and diversified service channel ecosystem. QNAP envisions NAS as being more than simple storage and has created a cloud-based networking infrastructure for users to host and develop artificial intelligence analysis, edge computing and data integration on their QNAP solutions.
