QNAP Customer Self Repair (CSR)
Before customers choose to repair the product themselves, please first check the warranty status. If the product is still under warranty, it is recommended to follow the in-warranty process. If the product is out of warranty and the customer wishes to repair it themselves, they can refer to the following information. First, select the product category, then select the product model, and confirm the damage status. It is recommended to contact QNAP Technical Services to confirm the cause of the damage, which can make the repair process smoother.
Before you begin
Identify the right replacement parts
Common causes of damage and recommended replacement parts are as follows. For more details please refer to How to check for possible hardware faults?. Please consult QNAP Technical Services before making any determinations.
Motherboard (MB, System board, Mainboard)
If the machine cannot start and the power supply is confirmed to be normal, it is likely that the motherboard is damaged. It is recommended to replace the motherboard.
Backplane (BP)
If the machine cannot recognize the disk and cross-checking with other slots confirms that the disk itself is normal, it is likely that the backplane is damaged. It is recommended to replace the backplane.
Power supply or adapter
If the AC power is supplied normally and there is no indication on the machine's indicator lights, it is possible that the power supply or transformer is faulty. It is recommended to replace the power supply.
Fan
If the machine can start up normally and the power supply is confirmed to be normal, but the machine's fan is not spinning or the fan speed is abnormal, resulting in high temperature, it is recommended to replace the fan.
Disk tray
If the disk tray is damaged or deformed due to external force, it is recommended to replace the disk tray.
Repair Manual
Customers can refer to the documents in the following link, which contain repair methods and the type of replacement parts for the relevant models.
Purchase Repair Parts
After finding the repair parts in the repair manual, you can place an order for them on this website.
